Customer Service Human Resources
Resume:
Chelsea Wood
Lansdale, Pa 19446
*******.*******@*****.***
EDUCATION
The Pennsylvania State University, State College, Pennsylvania
Bachelor of Science (B.S)
Hotel, Restaurant and Institutional Management
Graduated: May 2014, GPA: 3.1
WORK EXPERIENCE
South Food District University Park, PA August 2013 – May 2014
Student Supervisor, Intern
• Manage and train a student staff of over 200 employees
• Implement food sanitation and safety procedures
• Anticipate and act on guests changing needs, serving over 7,000 guests daily
• Developed a program for new-hires to help with a smoother transition into on campus food
service
Valley Forge Casino Resort King of Prussia, PA June 2013 – August 2013
Human Resources Intern
• Conducted new-hire orientation once a week to define the company’s motto and illustrate
how to achieve high quality customer service
• Organized and directed several roundtable meetings to stimulate employee discussion within
a specific department to identify areas that needed to be improved upon
• Prescreened potential candidates for job openings
• Assisted in planning and executing an employee summer party
Otto’s Café University Park, PA January 2013 – May 2013
Service and Kitchen Team
• Worked throughout the various service stations in the café
• Maintained a constructive and optimistic attitude towards all customers and staff
• Followed all ServSafe guidelines for proper food preparation, storing, cooking, and holding
Montella’s Sports Bar & Pub Lansdale, PA July 2010 – August 2012
Waitress, Hostess, Expedite, Bus person
• Acted as a team player to provide effective customer service
• Deployed effective multi-tasking skills in a fast-paced work environment
• Coordinated seating arrangements of customers
• Utilized POS systems to run orders through
ACTIVITIES
• SHM THON – Canning co-chair position. We help to raise funds for the Four Diamonds Foundation
to aid in the research for curing pediatric cancer
• Lion Ambassadors – Gave tours to prospective students at Penn State University
• PSHRS member – Helps to develop student leadership skills
• Various volunteer work through Valley Forge Casino Resort
SKILLS
• Property Management Systems
• Cvent certified and ServSafe certified in food safety
• PA Gaming License
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