Customer Service Manager
Resume:
Ernest Lunghi
**** ******* ***** **** **********
Maple Glen, Pennsylvania
19002
Delivery Services Manager
*******@*******.***
**/**** – 4/2014 OfficeMax, Bristol, PA
Responsible for the strategy and execution of next day delivery for office
products throughout the United States from 5 centers located throughout the
Northeast. This includes a network of company vehicles and the use of 3rd party
providers to both contract and retail customers. Conduct ongoing negotiations with
providers to improve service performance while reducing costs. Responsible for P
& L and budgeting for the transportation services for these centers while meeting
established metrics through a daily scorecard .Responsible for the ongoing
implementation of technology to improve and monitor performance of both
company assets as well as 3rd party providers. Negotiated with providers to meet
planned objectives for both local and corporate goals. Focused on continual
improvement through the implementation of LEAN principles to reduce costs while
providing superior service to internal and external customers.
Regional Station Manager: Mid-Atlantic Region
3/1999 - 5/2000 Skyway Freight System, Swedesboro, NJ
Directed and managed operations for expedited Transportation Company.
Responsible for multiple locations and for P&L. Significantly improved all
operational categories and achieved a 95% station audit. That represented a 22
percentage point improvement from the previous management's station audit.
Increased Air Freight revenue/shipments at facility 300% due to developing
alternative routings and methods not previously utilized.
Account Executive: Mid-Atlantic Region
10/1997 - 3/1999 Con-Way Now, West Chester, PA
"Account Executive of the Year 1997" for startup expedited/time definite
transportation company. Marketed transportation solutions in Tri-State area to
national and regional companies. Managed and directed activities from MA to MD.
Terminal Manager
10/1992 - 6/1997 Viking Freight, Albany, NY and Pennsauken, NJ
Managed facility with staff of 40, including customer service, routing, distribution,
cost accounting, bookkeeping, and cash control. Initiated use of part time staff to
improve productivity and efficiency during peak hours. Reduced damage and loss
claims by improving Warehouse procedures. Prevented loss of number of
accounts by designing special customer service procedures, thus retaining
previously dissatisfied clients. Reduced cost per mile while increasing average load
through improved scheduling and routing. Successfully remained non-union
through unionization attempts by local Teamster unions.
Terminal Manager
10/1985 - 10/1992 Consolidated Freightways, Brockton, MA and Glens Falls, NY
Promoted to Terminal Manager from Account Executive in 1989.Managed all
aspects of local facility for national unionized LTL company. Opened new facility to
service customers in Upstate NY, achieving revenue growth of 30% annually.
Education
5/1984 Pennsylvania State University, University Park, PA
Bachelor of Science in Business Logistics & Transportation
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