Customer Service Assistant

LATONYA TWIGGS, CCMA, CPT

PO Box *** Brandon, Florida 33509 Cell 813-***-****

**************@*****.***

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MEDICAL ASSISTANT . MEDICAL BILLING . NURSING ASSISTANT . LAB ASSISTANT

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CAREER PROFILE

Accomplished Certified Medical Professional backed by cross-functional

customer service, medical billing, nursing assistant and clinical training

and experience. Regarded as a loyal employee as evidenced by a dedicated

work history. Strong academic success illustrates value, skill and level of

competence.

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VALUE-ADDED SKILLS

. Competent in standard office administrative and general

accounting/bookkeeping functions.

. Analytical skills necessary to interpret and apply knowledge.

. Well-organized, able to manage time and prioritize duties in multi-

task environment.

. Attentive to detail; known for accuracy and timeliness.

. Skilled problem solver, able to assess situation and identify

solutions.

SUMMARY OF QUALIFICATIONS

Medical Assistant (MA) . Lab Assistant . Client Services . Patient Care .

Allied Healthcare . Call Center

ICD-9 . CPT . HCPCS . HCFA 1500 . UB-92 . A/R . Collections

EKG/ECG . Telemetry . Diagnostics . Vital Signs . Glucose . HGB . Triage

Medical Terminology . Pharmacology . Clinical/Laboratory Procedures

Specimen Collection and Handling . Urinalysis . Suture Removal . HIPAA

Compliance . OSHA

Injections (IM, ID, SQ) . Wound Care . Phlebotomy/Venipuncture (700+

Sticks) . Finger/Capillary Sticks

Electronic Medical Records (EHR/EMR) . Practice Fusion . Various Financial

Software Programs

Medical Office Skills . Front/Back Office . Computer Skills . Data Entry .

MS Office/Word

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CERTIFICATIONS

HIV/AIDS/Blood Borne Pathogens (BBP) . CPR/BLS/AED . First Aid

National Clinical Medical Assistant Certification (CCMA), #Y9R4H3B9

National Phlebotomy Technician Certification (CPT), D7G9Q3C3

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EDUCATION

Ultimate Medical Academy, Tampa, FL - Medical/Clinical Lab Assistant, 2014

GPA 3.67 - Academic Honors Recognition

Concorde Career College, Tampa, FL - Certified Nursing Assistant

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PROFESSIONAL EXPERIENCE

LoCicero Medical Group, Tampa, FL 02/2014-03/2014

Medical Assistant/Lab Assistant Externship - 180 Hours

. Worked with pediatric, adolescent, adult, and geriatric patients.

. Drew up to 80 blood samples per shift, roomed patients, prepared

charts, and took vital signs and detailed patient histories.

. Performed urinalysis INR testing and handled centrifuge.

Republic Waste Services, Tampa, FL 10/2002-08/2012

Credit and Collections Specialist/Customer Service Associate

. Addressed escalated issues, ensured accurate and compliant A/R files

and records and assessed risk of offering credit to new and existing

customers at multiple divisions.

. Used DNBi financial software to receive and review information from

credit reports.

. Processed payments, credits and refunds.

. Researched and resolved billing and payment issues using Robot and

InfoPro financial computer software systems.

. Interacted with clients via 300+ inbound and outbound calls per day

for regional customers (Hillsborough, Hernando, Pinellas, Hudson and

Pasco County).

ADDITIONAL EXPERIENCE

University Village, Tampa, FL 02/1994-09/2002

. Accounts Receivable/Medicaid Biller (03/1997-09/2002)

o Sent bills for Medicaid, HMOs and Secondary Insurance.

o ICD-9, CPT, HCPCS, HCFA 1500 and UB-92

. Certified Nursing Assistant/CNA (02/1994-02/1997)

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