Customer Service Project

Profile

As an IT student who is passionate about what I do, seeking a challenging

full time placement; customer service oriented; well-organized, creative

and passionate about technology.

Technical Skills

. Technologies:

o Operating Systems: Windows98/2000/XP/Vista/Window 7/Linux/Unix

o Software: Microsoft Office 2003/07/10, Microsoft Project 2010,

Lotus Note, confluence, VM Virtual Box, Unity, Microsoft Visual

Studio 2010, Edit plus, Net Beans, Notepad++, GNS3 Virtual Box and

Wire shark

o Databases: SQL, SQL plus, my sql, DB2 and Oracle

o Networking: TCP/IP, DHCP, DNS, switches and routers

. Programming languages: C, C++, C#, Java, ASP.net

. Scripting Languages: JavaScript, J-Query, HTML/HTML5 and CSS, Bash

Scripting, JSP, JSTL

. Networking and Security:

o Familiar with TCP/IP protocols and OSI layers and different network

security techniques

. Databases:

o Created queries for databases to generate management reports

o Familiar creating views and Accessing and running SQL scripts

. Web Technology skills:

o Designed and implemented new web sites

o Knowledge of mobile web technologies

Other Skills

. Strong interpersonal and communication skills

. Managing conflicting the priorities

. Strong mechanical aptitude

. Worked well as a member of cross functional teams

. Well organized and deadline oriented

. Leadership skills with team orientation

. Work well under pressure

Education

Software Development & Network Engineering Co-op Program

Sept 2010 - April

2014

Sheridan College, Brampton, ON

Academic Projects

. Designed a pong game using Java

. Used java programming to create a file system

. Used HTML, CSS and JavaScript languages to design a website to provide

users with information and ability to pre-order new car models

. Able to design, build, and query database utilizing MS Access and MySQL

. Completed a business case study in the System Analysis and Design course,

which involved creating context diagrams and child diagrams using IBM

System Architect CASE Tool software

. Led a team of three to build a website for Sheridan College as my

capstone project

. Front-End: Java, JSP page, JSTL, JavaScript

. Back end: Oracle

. Capstone project was Agile based and it included brainstorming the

project to have use cases for the project, meeting with clients on

regular basis, designing database, creating mock-ups for design to

actual programming task.

. Build android's native applications as academic projects, familiar with

SQLite databases, developed an attendance tracker application (Native

Application) using SQLite database and Java.

o Developed PhoneGap apps for Android and IPhone using PHP, HTML,

JavaScript, JQuery Mobile, CSS. Done app in Eclipse, x-codes.

Work Experience

Technology Operations Application Administrator Co-op Jan. 2014 - Aug.

2014

Canadian Tire Corporation, Limited, Toronto, ON

. Participated as part of an agile project team by installing,

configuring new applications and patch management in existing

applications, in Linux and Window environments.

. Developed documentation of application installations procedures and

environments.

. Was responsible for liaising between the project team and vendor

during initial installation and configuration phase of projects.

. Provided 7/24-production application support for business critical

applications.

. Proactively monitored applications and application infrastructure.

User Experience Designer Co-op May. 2013 - Aug.

2013

Canadian Tire Corporation, Limited, Kitchener, ON

. Worked with two teams simultaneously to design and create wireframes

for mobile apps and web apps, mostly by using CSS and Photoshop Skills

. Worked with Business analyst and another designer to design a loyalty

based dashboard for the users

. Architected responsive design which is useful for different devices

and different web browsers

. Developed java script code that tells the score for a driver depending

on how efficient that driver drives (Part of OBD application)

Junior Business System Analyst Oct. 2012 - Dec.

2012

The Co-operators, Guelph, ON

. Investigated database problems using Microsoft Access, as part of the

Data Warehouse team

. Implemented DF Sort steps in mainframe merging and sorting for file

records

. Used macros to create vacation calendar in Confluence

. Worked with DB2 databases

Interest and Hobbies

. Learning about new software and testing new products

. Troubleshooting software issues for family and friends

. Spend quality time with family and friends

. Fitness enthusiast including soccer, cricket and personal training

Reference will be available on request

Contact this candidate