Customer Service High School

JOHN B. HORN JR.

**** *********** *****, ************, ******* 30135

Cell: 770-***-****

***********@*****.***

EXECUTIVE SUMMARY

Results- focused management professional offering 29 total years of telecommunications experience including 17

years of progressive leadership experience. Transforms high- potential staff into outstanding leaders who

demonstrate the creativity and savvy that is critical to financial and operational success.

I am certified in OSHA 10, State traffic control on D.O.T. right of ways, Certified in flagging, digger/derrick truck,

aerial lift bucket trucks, John Deere 310 backhoe and mini excavators, Ditch Witch RT 95 and 115 trenchers and

Georgia Soil and Water conservation Commission(blue card).

CORE QUALIFICATIONS

Supervision and training Team builder

Sound judgment Leadership abilities

Dependable and punctual Cost control

Reliable and responsible Organized and detail- oriented

Forklift certified Cost control

Power and hand tool operation OSHA certified

Backhoe and plow experience Deadline- oriented

MS Office proficient

Excel spreadsheets

Ability to read blueprints

PROFESSIONAL EXPERIENCE

A NSCO AND ASSOCIATES

Augusta, Ga

S upervisor 0 5/2008 t o Current

Responsible for scheduling work between my employer and AT&T.

Responsible for payroll, some HR roles, scheduling work load, maintaining equipment, ordering materials and

maintaining inventory.

Handling customer complaints and concerns.

Scheduling and assisting other supervisors in work coordination.

Installation of fiber optic cable, pole placement and storm restorations.

Supervised all sub- contractors for my area in coordinating their work, payroll/billing inputs and any roadblocks.

BELLSOUTH

Lawrenceville, GA

F irst level supervisor 07/1998 t o 0 5/2008

Responsible for accurate time reporting, ordering materials, customer service relations, and problem solving

Responsible for coordinating with others in my organization on construction design, scheduling work and meeting

customer due dates.

Monitor and input daily schedule using GSP (Global Satellite Position) system.

Controlling efficiency, effectiveness, and utilization charts to ensure technicians were productive on a daily basis.

BELLSOUTH

A tlanta, Ga

O utside plant field technician 12/1987 t o 0 7/1998

Surveyed and placed outside plant facilities for telecommunications. Responsible for job site safety, fiber optic

cable placement in aerial and underground environment, accurate time reporting, and removing roadblocks.

EDUCATION

H IGH SCHOOL DIPLOMA 1 986

L oganville High School, Loganville, GA, USA

EXPERIENCE

0 3/1985 t o Current

I offer 29 years of residential construction background. My skills in this area are flooring(wood, carpet, ceramic

tile), framing, millwork, interior and exterior trim, some electrical, plumbing, some HVAC, sheet rock work,

painting, and deck construction.

AFFILIATIONS

Vice President and Secretary of GUACC. Responsible for coordinating and conducting monthly utility meetings

between State of Georgia and all utility companies to discuss state laws, changes and any concerns.

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