Customer Service Human Resources

R yan n Ann R owe

*** **** **** **. *** ** Vista, CA 92081

************@*****.*** 619-***-****

OBJECTIVE/QUALIFICATION SUMMARY

To obtain a position in Administration that will enable me to use my strong organizational skills, attention to detail, and

ability to work well with people in a professional setting.

Always dedicated, thriving to serve our customers and our communities through a spectrum of administrative and

operational activities. Detail orientated and resourceful, backed by problem solving and customer communication skills.

Skills & Qualifications

Microsoft Word Online Timekeeping System

Microsoft Excel Payroll

Microsoft Outlook Accounts Payables

Microsoft PowerPoint Account Receivables

Adobe Acrobat Human Resources Administration

Prevailing Wage Systems (LCP Tracker & Employee Relations

EMARS) Office Management

EXPERIENCE

Peter Ross CA, Inc. San Marco, CA August 2013 - Present

Commercial Contractor

Administrative Assistant/ Human Resources

Office Administration:

Make travel arrangements such as air, vehicle, and hotel reservations

Order and maintain office supplies

Place/Receive Purchase Orders, keep records, maintain calendars, and creating expense spreadsheets

Provide administrative support to executives, superintendents, and project management staff

Human Resources:

Initiate and maintain employee files and discrepancy logs

Administer new employee orientation and new hire paperwork

Handle insurance matters, unemployment and worker compensation claims, renewals, and employee

relations

Oversee recruitment and talent acquisition operations

Payroll:

Audit and verify weekly timecards in preparation for processing

Initiate Certified Payroll reports for previous week worked (compliance and non -compliance)

Fill out appropriate forms per prevailing wage requirements

Accounting:

Enter all vendor and supplier invoices in order to prepare checks for payment

Manage incoming account receivables and accounts payables

Manage procurement of materials on daily basis for multiple projects including: purchase orders, packing

slips, product data

Project Coordination:

Assisted preparing weekly Project Statuses, RFI’s, Project Scopes, and Change Ord ers

Establish and maintain effective professional working relationships with owners, vendors, and general

contractors

Print Plans and Specifications for Estimator and Project Managers

Review contract documents to understand insurance, billing, and other i mportance information

Sheesha Lounge El Cajon, CA February 2013- August 2013

Hospitality Lounge

Hospitality Representative

Provided excellent customer service to first-time and returning guest

Made reservations and coordinated special events

Assisted floor operations

Total the costs and add taxes for final bill calculation

Bullpen Burger & Links Temecula, CA January 2012– October 2012

Restaurant

Lead Server

Explain various dishes on the menu to patrons and make menu recommendations if desired

Take orders and relayed the same

Ensure simultaneous preparation of all orders for a single table and serve in professional manner

Total the meal costs and add taxes for final bill calculation

Embassy Suites Hotel Santa Ana, California June 2005-November 2010

Hospitality/Hotel

Summer Seasonal – Customer Service Agent

Check-in and check-out hotel guests in a confident, professional, and friendly manner.

Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any

assistance.

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Provide gracious and efficient telephone service

Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.

Complete all items as listed on shift checklists.

Assisted maintenance and housekeeping operation s

EDUCATION

Palomar College - San Marcos, CA

General Education

Great Oak High School - Temecula, CA

High School Diploma

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