Customer Service Representative
Resume:
Aaron B. Abram
**** ****** ***** ********, ******* 30038
*****.*******@*****.***
EDUCATION
Florida A&M University Tallahassee, Florida
Bachelors of Science Healthcare Management
May 2015
EXPERIENCE
Customer Service Representative/Escalation Agent
February 2014 - present
Convergent- PSE&G, Atlanta, Georgia
. Resolve customer grievances with utility services within a reasonable
handle time.
. Provide exceptional customer service and satisfaction.
. Create and maintain account services and installment plans.
. Provide relevant account information upon inquiry.
Guest Services Supervisor/Group Sales and Membership Co-Coordinator
April 2012 - February 2014
Challenger Learning Center, Tallahassee, Florida
. Managed and trained Host Staff members in Box Office, Gift Shop, and
Concession areas.
. Provided exceptional customer service and handled customer complaints
and compensations for inconveniences.
. Promoted sales and initiate new and renewal membership transactions.
. Complete sales transactions, handle cash discrepancies, and handle
customer complaints and discrepancies.
Administrative Intern
May 2006 - June 2009
Southwest Atlanta Nephrology, Decatur, Georgia
. Answered multi-line telephones.
. Received and organized medical records.
. Greeted patients and relay doctor orders upon checkout.
Scheduled appointments via face-to-face and over-the-phone contact.
SKILLS
Basic Typing Skills (60 WPM)
Proficient in Microsoft Office
Proficient in Adobe Processing and Photoshop, Macromedia Fireworks, and
CorelDraw
UNIVERSITY INVOLVEMENT
2012 Phoenix Party Campaign Manager
2011 African American Male Leadership Institute Founder and
Coordinator
2011 Empire Party Treasurer
2010 - 2012 NAACP Political Action and Membership Chair
2009 - 2012 Center for Civic Leadership and Education Volunteer Tutor
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