Customer Service Sales

ASHISH RANJAN

Email: ********@***.**

Mobile: 902-***-****

Contact: **** ******* ******, ********* **. # 1506,

Halifax, Nova Scotia,

Canada, B3H 1R2

Objective

Willing to enhance and grow my career as a key player in a challenging &

creative environment with committed & dedicated people who can help me to

realize my potential.

Summary of Skills

. Flexible, adaptable, and can relocate and travel to any place

. Eligible for membership in the Association of the Professional Engineers

of Canada

. Researcher, electrical engineering, energy security, energy systems,

renewable energy, energy efficiency, energy management, energy policies,

energy systems & supply analysis, and risk analysis

. Technical documentation, technical writer, mathematical and statistical

modelling, and data analysis

. Project management, pre-sales, troubleshooting, AutoCAD, customer support

and service, contract negotiation, preparation of purchase orders and

billing document, technical services and support, handling commercial

functions, and technical tender document preparation

. SAP ERP SD module integration, customization, and application

. Account management, event management, logistics, and vendor management

. Technical training, marketing research and strategy, leadership

development, requirement analysis, and business development and analysis

. Understanding of construction and design engineering

. Ability to work efficiently under pressure and independently in complex

situations

. Team management, team leadership, teamwork, and time management skills

. Positive thinking, decision making ability, problem solving,

multitasking, and confident

. Management and client relationship building skills

. A keen communicator with excellent presentation, communication,

interpersonal, and analytical skills

. Coordinating user meets and giving product presentation

. Volunteering and organizing events

IT Technical Skills

Operating System : Windows XP, Server 2003, Vista,

7, Linux

Microsoft Applications : Microsoft Word, Excel,

PowerPoint, Outlook

Software Languages : C, C++, Visual Basic

Assembly Language : 8085, 8086

Hardware Description Language : VHDL

Statistical & Numerical Packages : Minitab, OriginPro, Matlab

Simulation Tools : MCSim, ModelSim,

Simulink, AutoCAD

SAP ERP : SAP Sales and

Distribution Module

Education

Master of Applied Science (MASc.) Degree in Electrical Engineering,

Electrical & Computer Engineering (2010 - 2013)

Dalhousie University, Halifax, Nova Scotia, Canada

Completed research and thesis based master's degree in electrical

engineering (energy research group) in the field of energy security of an

energy system related to energy, environment, and electricity under the

supervision of Dr. Larry Hughes, Dalhousie University, Canada and graduated

in MAY 2014.

GPA - 3.82

. Research Thesis: A novel and generic method for examining the

relationship between energy security and diversity of an energy system.

Technical Skills - Researcher, electrical engineering, energy security,

energy systems, renewable energy, energy efficiency, energy management,

energy policies, energy systems analysis, energy supply analysis, data

analysis, risk analysis, mathematical and statistical modelling, software

simulations, technical writing, Microsoft Office, Excel, and PowerPoint,

Visual Basic, OriginPro, and MCSim.

. Relevant Courses: Energy Systems Analysis, RF Microwave System Design for

Telecommunications, Advanced Topics in Computer Networks, Applied

Regression Analysis.

Technical Skills - Energy systems analysis, data analysis, technical

writing, Microsoft Office, Excel, and PowerPoint, C, C++, VHDL, antenna

design, telecommunication, wireless technologies, networking

technologies, TCP/IP, internet protocols, LAN/WAN, Minitab, Matlab,

ModelSim, and Simulink.

Research Paper Publications

"Event-related stresses in energy systems and their effects on energy

security" published in journal ENERGY on September 15th, 2013.

. "Energy security and the diversity of energy flows in an energy system"

published in journal ENERGY on July 2nd, 2014.

Academic Project and Conferences

. Energy Systems Analysis Project: Completed a project on Energy Systems

Analysis coursework in April 2011 titled "Improving Energy Security in

the Maritime Provinces by 2050" and received the highest grade A+.

. ECEGC 2012 Annual Conference: Presented poster based on my research work

titled "A method for analysing and determining energy-security diversity"

in Annual Electrical and Computer Engineering Graduate Conference 2012

held on 8th May, 2012 conducted by Department of Electrical and Computer

Engineering, Dalhousie University, Canada.

. ECEGC 2013 Annual Conference: Presented poster based on my research work

titled "A novel method for determining energy-security diversity" in

Annual Electrical and Computer Engineering Graduate Conference 2013 held

on 9th April, 2013 conducted by Department of Electrical and Computer

Engineering, Dalhousie University, Canada.

Training

. SAP ERP Software - Sales and Distribution (SD) Functional Module (2009 -

2010)

. Software trained professional in ERP - Systems Application Program

(SAP) sales & distribution (SD) functional module that includes

application, customization and integration

. Awareness of SAP project management aspects, documentation and

development, training

. Very good understanding of order management, logistics, master data

creation, business processes, statutory compliances in IT and

telecommunication Industry

. Industrial Training: Industrial training completed at Mecon Ltd., Ranchi

(Jharkhand), India in December 2004 during B.Tech 5th Semester break. The

training is for a week in their Electrical Department on

telecommunication domain dealing with telephone exchanges setup, their

working and the communication linkages happening in the telephone

exchanges.

Relevant Experiences

Customer Service Support Representative

June 2011 - Nov. 2011

Eastlink, Canada

. Installation, commissioning, and troubleshooting of electronics digital

video recorder (DVR) and digital cable equipments at clients place.

. Providing full and final customer service support to the clients with

satisfaction.

Executive Marketing

April 2008 - April 2009

Siemens Enterprise Communications Pvt. Ltd., India

. Responsible for pre-sales, project management cycle, designing solution,

marketing research & strategy, requirement analysis, and business

analysis and development

. Applications of AutoCAD, and construction and design engineering

. Preparing bill of materials, purchase orders, technical documentation,

request for proposals (RFP's), contracts preparation and negotiation, and

tender documentation (both technical and commercial)

. Vendor and account management

. Worked in SAP SD module for order execution, purchasing, billing,

supporting, and handling tickets

Trainee/Executive

Oct. 2006 - March 2008

HCL Infosystems Ltd., India

. Started as a trainee and then worked as a team leader

. Responsible for pre-sales, project management cycle, requirement

analysis, designing solution, marketing research & strategy, and business

analysis and development

. Preparing bill of materials, purchase orders, technical documentation,

request for proposals (RFP's), contracts preparation and negotiation, and

tender documentation (both technical and commercial)

. Providing technical product training to the other members in the group

. Uses SAP SD module for order execution and billing, logistics,

supporting, and handling tickets

Other Experiences

. Student Assistant (Sept. 2011 - April 2014) - Part-time position at

Killam Library, Dalhousie University, Canada.

. Managing, arranging, sorting, shelving and issuing books

. Customer service

. Teaching Assistant (Jan. 2011 - Aug. 2013) - Part-time position at

Electrical & Computer Engineering Department, Dalhousie University,

Canada.

. Checking and marking the assignments, reports, and papers

. Assisting the supervisor with the coursework

. Preparing the marklist and invigilating the exams

. Conducting the lab work and lectures

. Event Staff (Sept. 2010 - Aug. 2013) - Part-time position at Dalhousie

Athletics and Recreation Centre (Dalplex) in Dalhousie University,

Canada.

. Organizing and managing various sports events

. Customer service

. Proctor (Jan. 2011 - Current) - Part-time position at Office of Student

Advising & Access Services (AASC), Dalhousie University, Canada.

. Invigilating and conducting the exams

. Managing and providing accommodation to the disable students

. Customer service

. Student Support Specialist (Oct. 2011 - Aug. 2013) - Part-time position

at Registrar's office, Dalhousie University, Canada in the Transfers

Credit Team.

. Filing new students file and transferring the credits to the new

student admissions in the University

. Assessing and transferring the credits of students from the marklist

. Preparing the summaries of the student credits and sending it to

different departments in the university

. Preparing the course descriptions files of students

. Mailing out the letters to the students and asking any queries or

details required

. Checking the files and searching the details of the other

universities for the credit transfer

Volunteer Leadership Experience

. Dalhousie Open House for the undergraduate students held in October 2010.

. Dalhousie Focus Group held in March 2011.

. Managed, and provided IT technical support during Institute of Electrical

and Electronics Engineers (IEEE) conference held in June 2011 at

Dalhousie University, Canada.

. Managed, and provided IT technical support during 33rd Annual

Bioelectromagnetics Society (BEMS) conference held in June 2011 at

Dalhousie University, Canada.

. Dalhousie Diabetes Society, DalSense, and Dalhousie Science Society in

2012-2013.

Honors & Awards

. Best performance Award 2007 at HCL Infosystems Ltd., India.

. Equals6 Top-Talent Scholarship Award 2011 by Equals6, Canada.

. FGS Scholarship & Funding Award 2011 by Faculty of Graduate Studies,

Dalhousie University, Canada.

. Winner of SimplyCast Ritchie Scholarship Award 2013 given by SimplyCast

and Equals6, Canada.

. Runner-up for the ECEGC 2013 Annual Conference Poster Presentation.

Certifications and Memberships

. WHMIS certified training 2011 by Environmental Health and Safety,

Dalhousie University, Canada.

. Financial Planning in Canada certified course 2012 and 2013 by YWCA,

Canada.

. First Aid and CPR-C certified training 2012 conducted by Canadian Red

Cross Society, Canada.

. Student member of APENS-Association of Professional Engineers of Nova

Scotia.

. Student member of Bio-Electromagnetic Conference (BEMS).

. Member of Dalhousie Science Society, DalSense, and Dalhousie Diabetes

Society.

Declaration

I hereby declare that the above furnished details are true and correct to

the best of my knowledge.

Ashish Ranjan

(Note: References are available upon request)

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