Manager Information Technology
Resume:
Annie Okoye
Shreveport, LA *****
Home: 318-***-****
Email: *********@*******.***
PROFESSIONAL SUMMARY
HIGHLY QUALIFIED UNITED STATES AIR FORCE VETERAN IN SYSTEMS ADMINISTRATOR WITH OVER 14 YEARS OF EXPERIENCE IN
LEADING INFORMATION TECHNOLOGY WITH SPECIAL INTEREST IN NETWORK ADMINISTRATION. REGARDED AS A SYSTEMS
ADMINISTRATOR AND SR. HELP DESK ANALYST, WHO POSSESSES A STRONG WORK ETHIC EMPHASIZING QUALITY, EXECUTIVE AND
BOARD RELATIONS WITH PROVEN SKILLS IN ESTABLISHING TEAMWORK THROUGHOUT MILITARY BASES AND WINGS. STRENGTHS
INCLUDE:
* CMDB SYSTEMS AND METHODOLOGIES * MANAGEMENT OF ADMINISTRATIVE TASK
* COMP TIA SECURITY+ CERTIFIED * PURCHASING & TRACKING OF IT EQUIPMENT
* TRAINING MANAGER OF ALL IT FUNCTIONS * MS OFFICE SUITE EXPERT
* FINANCE & BUDGET ADMINISTRATION * MANAGED HARDWARE/SOFTWARE INSTALLATIONS
* ACTIVE DIRECTORY PROFICIENT * REMEDY PROFICIENT
* PROFICIENT WITH THE FOLLOWING PROGRAMMING LANGUAGES: HTML, JAVA, AND C++
KEY QUALIFICATIONS
RESULTS-ORIENTED LEADER – MANAGED HELP DESK TEAMS DEPLOYED SYSTEMS – EMPOWERS STAFF TO ACHIEVE SUCCESS.
TRAINED HELP DESK TECHNICIANS ON SOFTWARE/HARDWARE INSTALLS, SERVICE PACK UPDATES, SYSTEM DEPLOYMENTS, AND OS UPGRADES.
MANAGEMENT OF NETWORK SECURITY TO INCLUDE PENETRATION TESTING, SYSTEM DIAGNOSTICS, AND VULNERABILITY SCANS
MANAGEMENT OF HARDWARE & SOFTWARE INSTALLATIONS TO INCLUDE: MICROSOFT OFFICE SUITE, ADOBE, CITRIX, SERVICE PATCHES, AND ANTI-
VIRUS ETC…
EXPERT TECHNICAL MANAGER OF THE FOLLOWING OPERATING SYSTEMS: WINDOWS XP, WINDOWS 7, & MAC OS X
MANAGED $200K PACIFIC AIR FORCE FUNDED ENVIRONMENTAL MANAGEMENT INFORMATION SYSTEMS (EMIS) UPGRADES.
DEPLOYED OVER 60 NEW SYSTEMS, 4 MULTI-FUNCTIONAL DEVICES AND 15 DESKTOP PRINTERS.
ESTABLISHED ACCREDITATION AND CERTIFICATION PACKAGES.
SKILLED WITH MAINTENANCE AND MODIFICATION OF COMMAND DATABASE SYSTEMS (CMDS)
ANALYTICAL PROBLEM SOLVER – SKILLFULLY TACKLES COMPLEX QUALITY, OPERATIONS, SAFETY, AND RISK CHALLENGES.
IMPLEMENTED EXPERT TROUBLESHOOTING SKILLS TO ESTABLISH FAILED SYSTEM ACCESS.
IMPLEMENTED MANDATED NETWORK POLICIES AND PROCEDURES FOR NETWORK SECURITY.
ESTABLISHED ORGANIZATIONAL UNITS AND GROUP POLICIES UTILIZING ACTIVE DIRECTORY.
PROVIDED INFORMATION ASSURANCE TRAINING FOR OVER 400 PERSONNEL TO PROVIDE GENERAL SYSTEM ACCESS.
PROVIDED CUSTOMERS SERVICE VIA WINDOWS REMOTE DESKTOP TO PROVIDE IMMEDIATE DESKTOP SUPPORT.
PROFESSIONAL EXPERIENCE
UNITED STATES AIR FORCE, (DOD) 08/2010 – 04/2013
COLORADO SPRINGS, CO SYSTEMS ADMINISTRATOR (FEDERAL POSITION)
DUTIES:
• WROTE 3 CONTRACTS FOR THE LAUNCHING OF AUDIO VISUAL CONFERENCE ROOMS.
• VIDEO TELECONFERENCING (VTC) TECHNICIAN FOR CLASSIFIED AND UNCLASSIFIED VTCS.
• CREATE, PROVISION, AND DE-PROVISION USER ACCOUNTS.
• PROVIDE CONFIGURATION MANAGEMENT FOR ALL ASSIGNED PERSONNEL, ENSURING PERSONNEL ARE ADDED TO APPROPRIATE
SECURITY GROUPS TO OBTAIN SHARED DRIVE ACCESS AND OTHER SUFFICIENT PERMISSIONS TO UNIT ORGANIZATIONAL DRIVES.
• INSTALL AND CONFIGURE COMPUTERS, PRINTERS, SCANNERS AND MULTI-FUNCTION DEVICES UTILIZING TCP/IP.
• INSTALL PERTINENT PROGRAMS TO GOVERNMENT COMPUTERS. INSTALL MCAFEE ANTI-VIRUS TO OVER 265 SYSTEMS.
• PROVIDE INITIAL SYSTEMS DIAGNOSTICS TESTING, PENETRATION TESTING, AND ANTI-VIRUS SCANS.
• TROUBLESHOOTS HARDWARE, SOFTWARE, AND CLIENT LOCAL AREA NETWORK (LAN), VIRTUAL PRIVATE NETWORK (VPN)
CONNECTIVITY PROBLEMS, AND ELEVATES ANY UNRESOLVED PROBLEMS.
• ADMINISTER ADMINISTRATIVE SUPPORT TO OVER 300 PERSONNEL USING THE FOLLOWING ADMINISTRATIVE TOOLS: ACTIVE
DIRECTORY, REMEDY 7.6, REMOTE DESKTOP, DRA, SMS AND MICROSOFT SERVER 2008.
• RESOLVES PARTIAL SYSTEM FAILURES (SOFTWARE OR HARDWARE RELATED) BY PROVIDING FOR REVISED APPLICATIONS OF
SYSTEM OPERATING CAPABILITIES WHICH INVOLVES WORKING THROUGH OR AROUND THE PROBLEMS WITH REDUCED CAPACITY,
AND READJUSTING THE SYSTEM WHEN FULL OPERATING CONFIGURATION IS RESOLVED
• IDENTIFY APPLICATIONS, OPERATING SYSTEMS, OR HARDWARE THAT IS DIFFICULT TO IDENTIFY.
• CONNECTS PERIPHERALS, PARTITIONS AND FORMATS DRIVES, MOVES FILES FROM ONE MEDIA TO ANOTHER, AND CREATES,
MODIFIES, AND DELETE DIRECTORIES.
• ADVISES SMALL COMPUTER USERS ON POLICIES, PROCEDURES, ACCOUNTABILITY, AND MAINTENANCE OF ADPE AND ASSISTS
UNITS IN ACCOMPLISHING ACCREDITATION OF ALL SYSTEMS.
• TEAM LEADER FOR MAJOR IT EQUIPMENT REORGANIZATION AND INSTALLS.
• INSTALL VBRICK AMNIO SET TOP BOXES FOR IPTV ACCESS. INFORMATION ASSURANCE (IA) OFFICER FOR OVER 300
PERSONNEL
• ENSURES PERSONNEL ACCOMPLISH ANNUAL SECURITY AWARENESS TRAINING AND EDUCATION (SATE).
• ENSURES COMPLIANCE WITH ALL APPLICABLE AIR FORCE COMPUTER EMERGENCY RESPONSE TEAM (AFCERT) NOTICES
• KNOWLEDGE OF THE FUNDAMENTALS OF INTERNET PROTOCOL TO INCLUDE HTML, SMTP, FTP, TCP/IP AND EXTENSIVE
KNOWLEDGE OF DATA PROCESSING RULES AND OPERATING PROCEDURES.
• PERFORM IA STAFF ASSISTANT VISITS TO UNITS TO PREPARE FOR UNIT COMPLIANCE INSPECTIONS.
• PROVIDE INFORMATION SECURITY UPDATES FOR OVER 300 PERSONNEL.
• MANAGE AND PROVIDE CERTIFICATION AND ACCREDITATION PACKAGES FOR VIDEO TELECONFERENCING ROOM. CONDUCT
VIDEO TELECONFERENCES FOR OVER 300 PERSONNEL AS NEEDED.
• IT EQUIPMENT CUSTODIAN, MANAGE THE PURCHASING OF ALL IT EQUIPMENT.
• PROVIDE ADMINISTRATIVE ADVICE ON ALL IT UPDATES, RESOURCES, AND PLANS.
• MANAGE AND PROVIDE TECHNICAL SUPPORT FOR BLACKBERRY ACCOUNTS WITH A MAXIMUM OF 63 DEVICES.
• RESPONSIBLE TELECOMMUNICATION OFFICER FOR BLACKBERRY ACCOUNTS. MANAGE TECH REFRESH TO UPDATE
BLACKBERRY DEVICES. CONDUCTED BLACKBERRY ENTERPRISE ACTIVATION SYNCHING PERSONNEL BLACKBERRY DEVICES WITH
THE BLACKBERRY EXCHANGE SERVER.
• ENSURED MOBILE READINESS FOR OVER 70 PERSONNEL.
• GOVERNMENT TRAVEL CARD PROGRAM MANAGER. RUN PRE-SUSPENSION, DELINQUENT AND SUMMARY REPORTS FOR USE OF
GOVERNMENT TRAVEL CARD USE FOR OVER 200 PERSONNEL.
SUPERVISED AND TRAINED OVER 6 PERSONNEL ON BASIC AND FUNDAMENTAL INFORMATION TECHNOLOGY SPECIALIST
TECHNICAL SUPPORT DUTIES.
OTHER POSITIONS HELD:
UNITED STATES AIR FORCE 01/2009 - 08/2010
COLORADO SPRINGS, CO
IT SPECIALIST
10/2007 - 01/2009
NORAD/USNORTHCOM /COLORADO SPRINGS
COLORADO SPRINGS, CO
VIDEO TELECONFERENCE SCHEDULER
04/2003 - 09/2007
UNITED STATES AIR FORCE
ENGLAND,
INFORMATION SYSTEMS MANAGER
EDUCATION
UNIVERSITY OF PHOENIX- BACHELOR’S INFORMATION TECHNOLOGY/ADVANCE NETWORKING COLORADO SPRINGS, CO
COLORADO TECHNICAL UNIVERSITY ONLINE- ASSOCIATE’S INFORMATION TECHNOLOGY COLORADO SPRINGS, CO
COMMUNITY COLLEGE OF AIR FORCE- ASSOCIATE’S INFORMATION RESOURCE MANAGEMENT COLORADO SPRINGS, CO
LICENSES, CERTIFICATIONS, AND AWARDS
CERTIFICATE IN UNIX NETWORK ADMINISTRATION,
CERTIFICATE IN COMPTIA NETWORK+ FUNDAMENTALS, AND
CERTIFICATE IN CLIENT JAVA PROGRAMMING.
SECURITY+
ARMED FORCES EXPEDITIONARY MEDAL
GLOBAL WAR ON TERRORISM EXPEDITIONARY MEDAL
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