NOC professional

**** **** ****** **** 330-***-****

Clinton, OH. *4216 *********@*****.***

Michael E. Tufford

Summary:

• Over 24 years in IT/Telecommunications industry.

• 18 years experience engineering, integrating and troubleshooting various computer platforms,

software, networking systems and telephony voice systems.

• 14 years experience as a professional manager developing staff and team building.

• 5 years of wireless platforms, CDMA, 1xRT and EVDO Rev 0 and Rev A, operating and

maintaining Nortel/Ericsson equipment.

• Experienced at gathering system data through logs and software checks to determine network

health. Responsible for software upgrades and patching per vendor specifications including

following, analyzing and writing MOP's as required.

• Experienced in Cisco routers and switches, also familiar with Juniper routers and switches.

Experience:

12/11 – 01/14 Cleveland Unlimited, Inc., d.b.a. Revol Wireless

Network Operations Center Supervisor:

As the NOC Supervisor I am responsible for overseeing the daily operations of the NOC including the

operation and administration of the Mobile Telephone Switching Office (MTSO). The overall health of the

network through surveillance of the voice and data services, all associated elements including transport

facilities and the performance of all NOC Technicians. I coordinate NOC resources, support departmental

projects, and communicate regularly with management. My position ultimately ensures that customer

service expectations are met or exceeded on a daily basis.

My Responsibilities also include:

• Supervising the installation, operation, administration, maintenance and troubleshooting of the

switching, data communications, and peripheral equipment associated with the MTSO.

• Coordinating support for the installation, testing, and troubleshooting of the transmission facilities

(DS0 thru DS3, Trunk Groups and Route Sets).

• Prepare root cause analysis forms as required.

• Work to ensure a high quality of customer support is delivered to external subscribers and internal

functional departments.

• Evaluate the overall NOC performance to ensure it is meeting or exceeding all service level

expectations.

• Effectively communicate the health and status of the Revol network in support of organizational

activities and goals.

• Managing NOC personnel including all Hiring, Evaluating, Mentoring, Reviewing, Disciplinary

Actions, Promoting, and Team Building.

• Overseeing the completion of MOP's as required by our vendor.

• Writing, evaluating and distributing company procedures as required. Reviewing and making

recommendations for changes to company policies as needed.

Accomplishments:

• Designed a new scheduling system to eliminate shifts yet provide maximum coverage during

peak network operating times while maintaining a maintenance shift to address switch issues.

This minimized personnel needed to operate and maintain the switch, stream lined the NOC

reducing the payroll over head by $143,000.00 while maintaining 24/7 surveillance of the network.

• Developed a New NOC budget to keep Capitol Expenses to a minimum while reducing overall

Operating Expenses by 37%.

• Successfully negotiated contracts for the maintenance of UPS systems and Generators used to

maintain network viability.

• Researched, designed, and deployed the off net Network surveillance system, including all SLA's

utilized.

• Actively participated in the planning, development and roll out of the EvDO overlay system utilized

by Revol from Ericsson.

• Actively managed the testing and cutover by NOC personnel of over 1400 new T1E1 circuits to

replace aging backhaul circuits.

• Actively managed the testing and cutover of the new VSE core switch with Ericsson.

11/08 – 12/11 Cleveland Unlimited, Inc., d.b.a. Revol Wireless

NOC Switch Technician:

• Operating/monitoring/maintaining an enterprise – class CDMA/EVDO/LTE MTSO (Nortel,

Ericsson, etc.) which includes:

• Monitoring and maintaining all Nortel/Ericsson equipment including the DMS, MTX –XA Core,

MTX-VSE Core, P-MSC, Base Station Controller (BSSM, MDM), CSP, CEMS, MDM, CNM, CBM,

CMT SBS Shelves, EBSC/CBRS/CPDS, PVG, PGW, and Optera (MUX) equipment; also Telco

transport/SS7 equipment including, STP, USP, Mini DAX, Mux Drop boxes, Cisco Routers and

PDSN

• Monitoring all essential systems including SMS (text messaging), MMS (picture mail), Long

Distance, all IT servers for complete back office operations.

• Perform all necessary maintenance routines required to keep all services operating, including

routine daily, weekly, and monthly backups. Replace and or reset shelf cards, packets and

operating modules as required.

• Advanced knowledge of Unix, SS7 signaling, ATM, Sonet, DS1, DS3, TCP/IP and IS-41. Hard link

testing (T1, T3), operating various test equipment to troubleshoot and fault isolation along with

transport troubleshooting experience.

• Cell site functional architecture knowledge, controlling and isolating faults on BTS units.

09/04 – 11/08 Digital Dish Inc. – 5555 County Road 203, Millersburg, OH 44654

Field Service Manager

• Professional installation of Dish Network Satellite systems, switches and receivers (commercial &

residential); Certified Technician.

• Field Service Specialist (FSS) FSS1, FSS2, FSS3, Trainer, Lead Technician, QAC.

• Training of new personnel to comply with Dish Network’s standards, Interviewing, Hiring and

Discipline.

• Trouble shooting and repairing of existing installations to bring up to standard.

• Inspection of new installations for assurance of complying to Dish Network and National Electrical

Codes (NEC).

01/02 – 07/07 Dr. Feelgood Entertainment Services – 7882 Main St., Clinton, Ohio 44216

Professional Disc Jockey

• Providing music services for wedding receptions, parties and special occasions.

05/01 – 01/02 Chrystal Corner Restaurant & Lounge – 1056 U.S. Highway 22, Angola, IN 46703

Owner/Operator

• Management of Restaurant / Lounge.

• Compliance with state/city health codes and inspections (4 awards won for cleanliness, 1 for

excellence of service).

• Entertainment planning – scheduling of events and services.

11/98 – 04/01 Alliance Hospitality Management, Inc. – 600 Enterprise Drive, Lewis Center, OH

43035

General Manager

• Development of problem properties toward being more efficient and profitable to owner.

• Profit and loss statements using Cost of Rooms Sold (CORS) approach; maximizing profits and

reducing losses.

10/96 – 10/98 Business Development Concepts – 653 East Canal Street, Newcomerstown, OH

43832

Owner/Operator

• Provided computer services to commercial and residential customers through sales, service and

support.

• Repaired and upgraded computer systems and servers.

• Implemented networking solutions to local business owners including firewalls and security

features.

• Built custom computers for residential and commercial customers.

• Class instruction for software from beginner to advanced.

• OEM value added reseller of IBM / Pony International computers and servers.

Education:

• Ohio University – Bachelor’s Degree Computer Science and Business Administration.

• South Eastern Business College – Associate’s Degree Computer Science and Business

Administration.

Additional Skills:

• Microsoft Server 2000/2003, Security practices and procedures NT, All Microsoft operating

systems from Windows 95 to the current Windows XP Pro, Windows 7 and 8.

• All Microsoft software products including MS Word, Excell, Access, Publisher, Power point, etc…

• Experience with Sun Solaris Ver. 5 through 11, UNIX and various Linux platforms.

• HTML 5, CSS, Java script, Java Query, PHP, Python, Ruby. Currently working on MySQL and

Perl script.

• Ericsson CDMA switching equipment and EvDO packet based systems.

• Cisco Routers, Juniper\ Red back, Sonic Firewalls Cisco PDSN, 8600 core switches.

• Tellabs Titan 5500, Nortel OME Optera 6500 and Ciena Dacs/Mux systems.

• Technical troubleshooting and problem solving.

• Computer forensics and data recovery including Technical Investigations, Data Retention,

Security, Risk Analysis and protocol implementation. Software conflict resolution.

• Strong multitasking skills, Strong communication skills both verbal and written.

• Strong management and team building skills.

• I am currently in a self study course to obtain my CCNA

Contact this candidate