Customer Service Project Manager

Location:

Posted:

August 02, 2014

Michael Southard

Crestview, FL

****************@*****.*** - 850-***-****

WORK EXPERIENCE

Voice/Data Tech

GSC Systems Inc - Fort Walton Beach, FL - April 2009 to April 2014

Fort Walton Beach, FL

Set-up, rearrange, or remove switching and dialing equipment used in central offices. Service or repair

telephones and other communication equipment on customers' property. May install equipment in new

locations or install wiring and telephone jacks in buildings under construction.Establish pathways, install cat6

and fiber optic cabling, terminate user end and TR patch panels, 110 blocks and voice panels.Read prints

for new construction jobs vertical, horizontal cabling and OSP.Test and verify test results on Fluke 1800 DTX

Cable Analyzer.Label user end and TR end.

Installer/tech

06/2006 - 04/2009 NCS (network cabling systems) Niceville, FL

Establish pathways, install cat5-6, fiber optic.Terminate user end and TR end.Terminate fiber optic with hot melt

connectors.Pull OSP and terminate on 66/110 blocks, voice patch panels.Bond racks and ladder to TGBB.Test

and verify cables.Label user end and TR end.

Owner

Task Enterprises,LLC - Crestview, FL - June 1989 to June 2006

Ran daily operations from bidding jobs to managing up to 20 employees.Kept all paperwork in order from

pulling permits to payroll.Order and set-up material deliveries.QC and manage work sites.Customer service

from contractors to individual homeowners.

EDUCATION

Diploma in General High School Curriculum

Crestview Sr. High School

June 2010

SKILLS

QC Installations of Horizontal,Vertical,OSP,and User end & Telcom Room Terminations.Oversee & train

installers.Underground Supervisor & Equipment Operator.

CERTIFICATIONS

Certified Panduit,Leviton, and Corning product installer through GSC Systems Inc.

ADDITIONAL INFORMATION

Have worked in many areas of the country.From Spokane,Washington to Philadelphia,Pa. to

Crestview,Florida.Extensive background in the construction field.Worked on projects ranging from military

projects such as 7th Special Forces Group Project where I was Lead Tech. working hand in hand with the

Project Manager on daily operations on Eglin A.F.B. to installing cat5-6 and Fiber-Optic in schools in Okaloosa

and Walton counties to direct bury and conduit installation of underground communications on campuses and

residential areas in Spokane and Philadelphia.