Customer Service System Administrator

James Lin

***** ******* ***, ** *****, CA ***** * 818-***-**** (mobile) * ******@**********.***

Education

Irvine Valley College, Irvine, CA 1993 – 1995

University of California, Riverside, CA 1995 – 1998

BSCS

Certification

CCNA 3.0 and Solaris

Community Service

Evangelical Formosan Church, Los Angeles, El Monte, CA 10/2002

IT Tutoring / Support - Tutoring senior to use computer and internet

Technical Skills

Operating Systems: Win 2000/XP/2003, Redhat/Advance Server 2.1, Ubuntu, Fedora, FreeBSD, MacOS, and Solaris 8.

Daemons: MySQL 2.23 – 4.0+, DNS, Apache, VNC, DHCP, Samba, Postfix, Qmail, Squid, automount, rsyncd,

SSH, NIS, Amavis, Courier-Imap, Cyrus, ClamAv, MsSQL, IIS, and Active Directory.

Packages/Tools: RT, Confluence, Infra, Twiki, Remedy, Iptables/ipchains, PHP, nmap, Makefile, CVS, netstat, xinetd,

webmin, fetchmail, procmail, maildrop, emacs, gcc, gdb, cygwin, ssh, crond, Spam Assassin, Norton

Ghost, VNC, tcpdump, Spybot, Spamfilter, Linux, Symantic AntiVirus, MS Office, Norton System

Works, MS Backup, 602 LAN Suite, MS Exchange, Tomcat, OwnCloud, and VmWare.

Programming Languages: C/C++, Perl, SQL, PHP, HTML, Servlet, JSP, ASP, JavaScript, XML, XSLT, C#, and Bash.

Interface: JDBC, ODBC, UDBC, MySQL, MSSQL, Oracle, and client-side APIs.

Implementations: Load-balancing web and email servers; distributed and scalable email servers; integration of anti-spam

email system using Postfix-mysql, Courier-auth, Courier-Imap, Spamassassin, amavis, ClamAV, and

MySQL; interface of eCommerce web site with credit card gateway; and integration of multi-segment

networking with Linux, Windows XP/2003, and MacOS.

Securities: NetScreen, CISCO Pix, ipchains, iptables, ClamAV, SpamAssassin, MCafee, and Symantec.

Professional Summary

IT professional with 15 years experience and expert in networking, multi-cluster server, Linux, and Windows OS including:

System and network administration in Linux Redhat, Windows 2000/2003, and TCP/IP networking.

Network/virus securities: NetScreen, CISCO Pix, ipchains, iptables, ClamAV, SpamAssassin, MCafee, and Symantec.

Administration of IIS, Exchange, Apache, AD, MsSQL, MySQL, Postfix, qmail, SpamAssassin, procmail, maildrop, and Amavis.

Strong troubleshooting skill in networking, firewall, email, and Linux and Windows processes.

Data backup via CVS, full/incremental scheme, and networking; compilation and tuning of Linux kernel.

Load-balancing webmail and email servers using Linux iptables; and distributed email server setup and configuration.

Network security, firewall, NAT, and routing.

Languages: English, Mandarin, and Taiwanese.

Personal Projects/Contracts

Owner of Web hosting And Ecommerce Shop; www.jtecdirect.com and www.jtecdirect.com/webhost; present

Anti-Spam/Virus Scalable Email Server (Linux with 14 free softwares i.e. SpamAssassin and ClamAV); 2005

Experience

Ticketmaster/LiveNation, Hollywood, CA 2/2007 – Present

Web Operation Specialist / Tech Operation Support

Monitor and deploy ASP websites, Jboss load balanced clusters, and their networking with Jboss, Apache, MySQL, and Oracle

databases.

Using Infra/Remedy/RT troubleshooting ticket system for management of all types of IT issues including server / website

connectivities and integrities, database, data errors, networking failures, and Linux systems.

Scripting MySQL/Oracle SQL to export data for the needs of other departments; tracing missing data; checking data feeds; and

fixing data to cope with faulty websites.

Scripting Bash and Perl to support company internal operations.

Deployment of ASP, Jboss, and websites 100+ servers in multi-clusters and load balanced environment.

On-call duty with 5-members team working in multi-teams environment in off-hour shift to support company off-site deployments

and emergency servers troubleshoot and rescue.

Involving products RT, Remedy, RT, Jira, Confluence, Twiki, ASP, Jboss, Remedy, Apache, MySQL, Oracle, IIS, Windows,

VirtualBox, Ubuntu, Bash, and Perl.

Working with most facets of technologies and implementations, multi-clusters and load-balanced networking.

Troubleshoot and recover missing data feeds/data, website failure, and networking failures (ie NFS, disk quote); checking

server/email logs; manage email campaigns/servers; recover and repair DB data; and deploy and troubleshoot system errors.

Syba USA, Chino, CA 1/2007 – 2/2007

Web Programmer (Temp)

Design and maintained company shopping cart including photograph products and adding products to websites.

Equuscs Computer System, City of Industry, CA 7/2006 – 12/2006

Web Programmer (Temp)

Engineering and troubleshooting company's internal management site using ASP, XML, C#, XSLT, Javascript, IIS, and MS SQL.

Programing with 7+ teamers via Outlook Task Manager, MS SourceSafe, MS SQL Manager, Remote Desktop, and MS Studio.

GameJava.com, City of Industry, CA 6/2006 – Present

Webmaster/System Administrator (Temp)

Provided web hosting and administration involving backup, and webhosting accounting.

Customization of PHP shopping cart involving merging of module using Dreamweaver, CVSNT, TortoiseCVS, and Winmerge.

GEIL USA, City of Industry, CA 3/2006 – 5/2006

System Administrator/Tech Support

Maintained domain controller, active directory, MS Exchange, networking, and 10 workstations and 2003 server.

Tech support for GEIL memory, customer troubleshoot, and RMA / warehouse process.

Kaiser Permanente, Baldwin Park, CA 10/2005 – 12/2005

IT Technician (Contract)

Updating service pack, windows hotfixes, and MCafee Anti-Virus.

Installation, inspection, troubleshoot and resolving hardware failure; and remote OS/software deployment.

Desktop tech support and troubleshoot for 4000+ users via Active Directory and Remedy Ticketing System.

Evangelical Formosan Church General Assembly, El Monte, CA 8/2005 – 9/2005

Web Designer/IT Consultant (Temp)

Troubleshooted networking, MS Exchange, ASP scripts, and router.

Consulted company users MS Office, Dreamweaver, MS Exchange, Outlook, anti-spam/virus, and HTML.

Programmed and maintained ASP/VB ecommerce sites on IIS Windows 2003 with MS Studio.

GUS Network, Baldwin Park, CA 5/2005 – 7/2005

Tech Support

Troubleshoot, maintenance, monitor, and customer service for DSL, T1, network, dial-up, co-location, email, anti-virus/spam, and

web-hosting and resolved server or network crash.

System Administration of Active Directory, Sendmail, Postfix, Qmail, Spamassassin, POPBeforeSMTP, and QPopper.

Administered customer websites and ftp servers via PCAnywhere and resolved server crash and account creation.

SwabPlus, Rancho Cucamonga, CA 11/2003 – 5/2005

System Administrator

Design of company's complete network infrastructure as a system administrator.

Anti-spam/virus, anti-email spoofing, AD, IIS, Apache, Windows 2000/XP and iptables firewall administration.

Maintained domain server, MSSQL/MySQL, 8+ Linux servers & firewall, 55+ PCs, and ecommerce websites.

Tech support for ACT 2005, MS Office, email accounting, AD, Domain Controller, file sharing, video conferencing, and VOIP.

Programming to monitor Linux system and email account creation.

Administration and setup of PHP ecommerce website, ACT 2005, postfix-mysql email server, Bind DNS, news bulletin, CGI,

networking, CISCO PIX firewall and router.

Tech support for ACT 2005, MS Office, email accounting, AD, Domain Controller, file sharing, video conferencing, and VOIP.

MediaDisk, Inc., Arcadia, CA 11/2001 – 11/2003

Network Engineer and System Administration Consultant

Managed PHP ecommerce system, Linux firewall, and FTP server; and performed office accounting.

Troubleshooted ecommerce systems and PHP/Perl CGIs.

MediaFair, Inc., Pasadena, CA 11/1999 – 10/2001

Network Engineer and System Administrator

Design of company's complete internal and ecommerce cluster networking infrastructure as a system administrator

Managed multihomed network tape backup for 20+ PCs, 10+ RedHat/BSD/WINNT servers, MSSQL, and iptables load-balancing

firewall; and CVS version control.

Deployed and maintained load-balanced and scalable servers: Oracle, MSSQL, fax servers, ODBC, and LDAP via PCAnywhere.

Setup, monitored, and troubleshooted network equipments, Windows PCs, Linux, scalable Qmail-LDAP and Postfix.

Inter-networked clusters between China and US via VPN and in-house gateways.

On-site training in China the installation of ISP, networking, load-balancing firewall, Linux administration, and Perl programming.

Conducted testing, designing, debugging, and quality assurance for Apache e-commerce sites and credit card transaction gateway

on Linux system; and engineered PHP webmail system for internet fax.

Parasoft Corporation, Monrovia, CA 10/1999 – 11/1999

Technical Support Consultant

Provided tech support to customers to use Parasoft software Insure++ and CodeWizard and helped to debug C/C++ codes via

telephone using internal Java CRM on Linux, HP, Solaris, and Windows 98/NT with MS C++ studio.

Coordinated jobs to other workers according to their duties.

Computer Generated Solutions, Los Angeles, CA 7/1998 – 8/1998

Computer Technician (Contract)

Installed and troubleshooted the point of sale devices (IBM cashier) and their TCP/IP satellite network communication.

University of California, Riverside, CA 1/1998 – 3/1998

Computing and Communications, Lab Consultant

Trained/supervised/consulted users for Linux, WinNT, Solaris, internet, and MS Office.

University of California, Riverside, CA 1/1996 – 4/1996

Computer Science Department, System Administrator

Administration and troubleshoot of Unix Systems, NIS, Samba, Sendmail, DNS, Makefile, and NFS; and Perl and Bash.

Websites Development

Fortunyatelier Art Design - www.fortunyatelier.com

GameJava Computer Accessories - www.gamejava.com

GLECCenter – www.glecenter.org

JoyFul Chiropractor - joyfulchiro.com

Moodaepo BBQ Restaurant - www.moodaeporowland.com

Nefful Store - www.neffulshop.com

RobertLeeEFC - robertleeefc.jtecdirect.com

WestPark Dental – www.westpark-dental.com

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