Customer Service Training
Resume:
LAO, JAY ANN C.
Room ***, **** Balintawak Street
Leeleng Realty Corporation, Tondo Manila
******.***@*******.***.**
Career Objective: To obtain a position where I can be able to apply and develop my skills in Hotel and
Restaurant Institutional Management.
Qualifications & Computer skills: Typing 30 wpm, proficient in scan/copy/fax
Skills Computer Programs: Microsoft Office-all applications
Industry specific programs: Micros, Fidelio
Languages Spoken: Filipino (Tagalog)- Fluent, English- Intermediate, Chinese
(Mandarin & Fukien)- Intermediate, French- Beginner
Other skills: Multi-tasking, customer service, efficient in mathematics and
computations, good people relationship skills
Education
Background:
2003-2009 Chiang Kai Shek College, Manila
2009-2013 Bachelor of Science in Hotel, Restaurant, and Institution Management
Track of Specialization: Culinary Arts
De La Salle-College of Saint Benilde
School of Hotel, Restaurant, and Institution Management
Training Experience Practicum Trainee
College of Saint Benilde Chef Station Angelo King International Center
2544 Taft Avenue, Manila Philippines, 1004
Training hours completed: 400 hours
January 3-April 15, 2013
Areas of Assignment:
Hot Kitchen: 150 hours
Pastry Kitchen: 165 hours
Service: 85 hrs.
Century Park Hotel
599 P. Ocampo St. 1004 Malate, Manila
Training hours completed: 600 hours
June 17-August 28, 2013
Area of Assignment:
Show Kitchen
Coffee shop Kitchen
Butchery
Hot Kitchen
Cold Kitchen
Awards &
Recognitions
November 6, 2012
3rd Place in the “Cake Decorating Competition” during the 35th Young Hoteliers’
Exposition
December 17, 2012
Second Honors Certificates
Training &
Certificates
June 13, 2012 Certificate of Appreciation having attended and participated in the Mafbex Seminars
with the topic “Culinary Tourism”.
June 14, 2012 Certificate of Appreciation having attended and participated in the Mafbex Seminars
with the topic “Water and Food Safety”.
June 15, 2012 Certificate of Appreciation having attended and participated in the Mafbex Seminars
with the topic “Healthy Food to a Healthier Living.”.
Year of 2011 Certificate of Participating in the Community Service
April 17, 2013 Certificate of Completion
August 30, 2013 Certification of Century Park Hotel
Work Experience
September 30, 2013 Marketing Staff
www.aionlinshop.com.ph
Reference Available Upon Request
Contact this candidate