Customer Service Data Entry

MARCIA FLEMINGFresno, CA

(cell) 559-***-****

OBJECTIVE:

To secure a challenging and rewarding position with the potential for advancement.

QUALIFICATIONS: Data Entry

supervisory skills, heavy data entry and customer service skills, filing, document scanning and indexing, multiple line phones and proofreading. Training, computer and word processing, maintenance of police records. Experience in Law Enforcement, Title Insurance and Personal Lines Insurance. TYPING SPEED 72 wpm / 0 errors

LAW ENFORCEMENT

FRESNO POLICE DEPARTMENT

July 16, 2000 - May 30, 2010

2323 Mariposa Street (Records Bureau) and 2326 Fresno Street, (Crime View Bureau)Fresno, CA 93721

Records Bureau

Supervisors: Sharon Sloane and Nancy Metzler 559-***-**** & 621-2524

Crime View Bureau

Manager: Sergeant Steve Casto 559-***-****

Assigned to the Police Records Bureau, duties included police record management, data entry, scanning, copying reports and front Law Counter & customer service. Other duties included assisting officers and detectives and outer policing agencies with obtaining reports. Another job was to clear cases for entry and check for errors. Also handled multi-phone lines and answering questions for the public. Received towing information via telephone and prepared documents for record-keeping. Also processed incoming requests for reports. Chosen with one other clerk to head up a department to train officers how to do quality control of report errors and send off to other officers for corrections. While assigned to the Crime View Bureau, the jobs were data entry for police reports, arrest tags, citations, juvenile reports, stolen vehicle and traffic accident reports; and coding and entry of Gun pawn tags.

TITLE INSURANCE

PLACER TITLE COMPANY

Oct 1998 - Aug 1999 (left job due to death in family in Fresno)

1508 Eureka Road #150, Roseville, CA 95661 916-***-****

OLD REPUBLIC TITLE COMPANY

Jan 1997 - Oct 1998 (this company hired me temporarily to help in getting the typing pool caught up).

CENTRAL TITLE COMPANY Jul 94 - May 96 (Rehired) and WORKED PART-TIME AT MY STORE “THE ETC SHOPPE” from Nov 1994 - May 1995; Previously employed at Central Title from Nov 1987 - Jan 1990.

1155 W. Shaw Avenue, Fresno, CA 93710 559-***-****

AMERICAN TITLE

Jan 1990 - Jul 1994

1680 W. Shaw, Fresno, CA 93710 559-***-****

TITLE INSURANCE EXPERIENCE:

Data entry, processing and distribution of Title Reports, Insurance Policies, Trustee Sales Guarantees and endorsements. Proofreading, quality control. Supervising Data Entry Department, training, developing and updating typing procedures and a file tracking system. Also maintained employee error reports and production records; and underwriting reports. Worked at the Open Order Desk where I assisted the Title Officers in setting up new case files which included getting updated tax information from the Tax Assessors’ Office and also locating current property tax information. Also pulled appropriate property maps and Covenants, Conditions and Restrictions. Responsible for multi-line phone system and ordering forms and supplies. Processed incoming mail requests and outgoing mail duties.

PERSONAL LINES INSURANCE: EXPERIENCE IN AUTOMOBILE PREMIUM RATING AND CODING; AND DATA ENTRY.

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