Customer Service Representative
Resume:
Melodie Elisher
Las Vegas, NV 89102
**********@***.***
Objective: to obtain a responsible role in the medical and customers service field where my skills and knowledge can be enhanced and utilized effectively.
Skills
* Vital signs
* Ekg
* Urinalysis
* Injections
* Capillary blood collection
* Vision testing
* Cpr
* Documentation
* Telephone techniques
* HIPAA Regulations
* Schedule referrals
* Insurance verifications
* Tonometer
* PFT
* Microsoft Word
* Microsoft Exel
Qualifications
Proficient in the administrative and clinical duties of a medical assistant. Certified Medical Assistant with some clinical background, including internal medicine, experience triage in front and back offices experience. Extremely knowledgeable of clinical procedures. Able to read and comprehend simple and hard instructions, short correspondence, and memos, write simple correspondence and effectively present information in small group situations to clients and other employees of the organization. CPR certification until 2015 Authorizations, insurance approval, knowledge of the ICD-9/CPT coding procedures and HIPAA confidentiality guidelines. Approximately 3 years of excellent customer services skills. Well knowledge and use of any Microsoft program.
Employment
Sprint/Nextel partners
Feb 2010-Mar 2012
Customer Service Representative
Responsible for answering inbound calls
Assisting customers with any questions or problems they were having with their bill
* Work in predictive / preview dialer environment
Telus International
Mar 2012-Present
Netflix Customer Service Representative
Handled collection calls to Small Business and Commercial accounts.
Provide resolution to customer service issues.
Worked multi-line telephone system
Education
The academy of healing arts
Diploma: certified medical assistant
College of Southern Nevada
GED
2010
2012
References
Sharon Cho
Academy of Healing Arts
710 Tonopah dr.
Las Vegas, NV 89106
702-***-**** ext.316
****@***************.***
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