Customer Service High School

Serina Sanchez

Summary

Customer-oriented with experience in food, retail, clerical work, and customer service. Focused on promoting customer satisfaction through exceptional service. Willing to go the extra mile while still being courteous and professional.

Highlights

Communicates effectively

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Experience

Shift Supervisor November 2012 to July 2014 KFC - Litchfield Park, AZ

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Assistant May 2009 to August 2009 All Faith Community Services - Buckeye, AZ

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Education

High School Diploma : 2013 Primavera - Chandler, AZ

Front desk training

Listening skills

Reading comprehension

Exceptional multi-tasker

Assisted customers over the phone regarding store operations, product, promotions and orders.

Recognized by peers and management for going above and beyond normal job functions.

Correctly received orders, processed payments and responded appropriately to guest concerns.

Successfully managed the activities of team members in multiple locations.

Scheduled and directed staff in daily work assignments to maximize productivity.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Managed cash registers, deposits, and daily inventory.

Maintained electronic and paper files.

Made copies, sent faxes, scanned documents and organized files.

Received and distributed faxes and mail in a timely manner.

Cash handling

Detail-oriented

Strong organizational skills

Energetic work attitude

Telecommunication skills

13130 W. Clarendon Ave., Litchfield Park, AZ 85340 Cell: 623-***-**** - *****************@*****.***

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