Customer Service High School

April Hearns

**** *. ******

Chicago, IL *****

P: 773-***-****● E: **********@*****.***

Summary of Qualifications:

• 5+ Years of Collector Experience

• Excellent verbal and written communication skills

• Knowledge of problem solving in collections

• Ability to locate consumers via skip-tracing

• Computer literate in MS Word

• Negotiation competency

• Excellent customer service skills

Experience:

Leading Edge Recovery Solutions, Chicago, IL 11/2008-

03/2012

Collector

• Aid customers in paying past due accounts

• Answered inbound/outbound calls in high volume atmosphere

• Provide customers with different payment plans to fit their situation

• Performed all verbal and written task in a timely manner

Arrow Finance, Chicago, IL 07/2005-

01/2007

Collector

Assisted customers with paying their past due balances

Answered inbound/outbound calls in high volume atmosphere

Provide customers with different payment plans to fit their situation

Performed all verbal and written task in a timely manner

Rocs Card and Party, Chicago, IL

Sales Associate 11/2002-

07/2005

Rang customers on computerized register

Greeted customers and identified their requirements

Pick and pack orders for shipping purposes

Analyzed and resolved customers issues

Staff Management, Chicago, IL 11/2000-

11/2001

Assembly Line

Packaged many products daily

Performed tasks quickly and efficiently

Constantly kept the work area clean and organized

Inventory products

Education:

Olympia College, Chicago, IL

June 2003

Medical Assistant Diploma

Prologue High School, Chicago, IL Jun

2000

High School Diploma

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