Customer Service Management

IRAINNE JOCSON

Address: Bonifacio Heights Condominium, Lawton Ave. Taguig City

Mobile: +639*********

E-mail: *********@*****.***

ACADEMIC BACKGROUND

Tertiary: University of St. La Salle

Hotel and Restaurant Management

SY 2010-2014

Secondary: St. John's Institute (Hua Ming)

SY 2006 - 2010

Elementary: St. John's Institute (Hua Ming)

SY 2000 - 2006

Honor's List

QUALIFICATIONS

Hands-on experience in organizing events

Substantive knowledge in traditional and current trends in the industry

"Can do" attitude with ability to handle and complete multiple assignments

under pressure

Able to work effectively with different personalities

Able to work independently and as part of a team

SEMINARS and WORKSHOPS

Power Dressing Work Ethics and Customer Service in the Hotel Industry

Business Inn Hotel February 24, 2012

Marijoy O. Gayudon and Abigail S. Yengko

1st Hospitality and Tourism Management National Convention

Transcend: Elevating Standards of Hospitality and Tourism towards

Sustainable Growth

L'Fisher Hotel, Bacolod City, October 7, 2013

Miriam Quiambao, Chef Maricel Apatan, Cynthia Lazo, Robert Domingo, Victor

Alcuaz

WORK EXPERIENCE

Producer, Akasya Productions

Events Organized:

Lakawon Bash Weekend 2014 - Summer Party in Lakawon Island, Neg. Occ. - May

24-25, 2014

Weekend Beer Pong Tournaments - Akasya Grill, Bacolod City - Dec 21, 2013

& Jan 2, 2014

DUTIES:

Design, implementation and management of lifestyle events in Bacolod City

Responsible for revenue generation and encouraging repeat business

Overseeing procurement of catering, audiovisual, security & rental needs

Responsible for seeking sponsorships and establishing relationship with

sponsors

In-charge of supervising & coordinating the activities of personnel,

subcontractors, vendors & talents (eg. Bands & DJs)

RECREATIONAL WORK EXPERIENCE

Stylist for photo and video shoots

DUTIES:

Acts as creative director for photo and video shoots

Responsible for styling models, ensuring availability of clothes and

accessories for the shoot

Coordinate with photographer and production team on conceptualization of

theme and fashion pegs

REFERENCE

LAKAWON BASH WEEKEND 2014 AFTERMOVIE

LINK : http://vimeo.com/96364198

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