Customer Service Representative
Resume:
Danila J. Daniel
*** **** **** ****** ******** New York
*************@*****.***
Objective
To obtain a position in the hospitality field that will allow me to apply my
education and work experience.
Education
Monroe College, New Rochelle, NY
Bachelor’s Degree: Hospitality/Tourism Management, expected graduation
June 2014
Hospitality Training Institute, Antigua
Associate’s Degree: Reception & Sales, completed
October 2011
Experience
Ecko Unlimited - Brooklyn, New York November 2013 - December 2013
Sales Associate
• Greeting customers and ascertain what each customer wants or needs.
• Maintain knowledge of current sale promotions, policies on exchanges.
Junk a Car Co.- Brooklyn, New York March 2012 – October 2012
Customer Service Representative
• Confer with customers by telephone to provide information about services
or obtain details complaints.
• Keep records of all customer transactions.
Liat – 1974LTD, Coolidge Antigua July 2011 – October 2011
Customer Service Representative
• Scheduled employee training.
• Updated trainees’ record.
Treetops Restaurant August 2010 – June 2011
Waitress/Bartender
• Accepted food and drink orders and receive payment from customers.
• Made reservations for future guests.
Skills
Comprehensive working knowledge of Microsoft Word, Microsoft PowerPoint, Microsoft
Excel, Microsoft Publisher, Outlook and the Internet.
Activities
Member of the Monroe Hospitality Club
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