Customer Service Representative
Resume:
Joel Lopez
Milwaukee, WI *****
Cell: 414-***-****
Email: *****************@*****.********* Focus
Customer Service Representative Client Relations Data Entry Results driven Customer Services Representative with proven ability to
establish rapport with clients, Dominant in both English and Spanish.
Areas of Expertise
Bilingual Both English and Spanish Customer service
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Microsoft office 2010, Excel, Access, Power Credit card processing
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Point, and Word Listening skills Telecommunication skills
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Excellent communication skills Multi line phone usage
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MS Windows proficient Packaging
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Problem solver Material handling
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Fast learner Forklift
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Strong client relations Assembly
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Energetic work attitude Driver, medical and delivery
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Cash management Fast machine operator
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Telephone inquiries
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Experience
Customer Assistance
• Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Follow up
• Ensured that customers were satisfied with company products and services by doing purchase follow up calls. Telephone Service
• Professionally processed 20+ calls per day, providing information and service to ensure customer satisfaction.
Customer Relations
• Earned highest marks for customer satisfaction, company wide.
Customer Service
• Consistently received positive feedback from guests and created repeat business by developing long term relationships with
customers.
• Handled guest complaints, maintaining a positive dining experience for all rest Customer Service
• Inside Sales
• Monetary Transactions
• Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Employment Summary
Clerk/Cashier/Cook/Driver
October 2010 Milwaukee Journal Sentinel
August 2008 Buy Seasons
Milwaukee, WI
New Berlin, WI
Distribution Assistance
October 2010 Yellow Pages Q and A inspector
Milwaukee, WI August 2007 MATC Clerical
Milwaukee, WI
Delivery
October 2008 Papa John’s Pizzeria Filling documents
Milwaukee, WI
Education and Training
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GED
• 2000 Old Paso community college
• Enrolled Milwaukee Area Technical College
El Paso, TX
Milwaukee, WI, Milwaukee Medical billing.
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