Customer Service Sales

Princess Feltan

**** ****** **** ** - *****, FL *3637

***********@*****.*** - 813-***-****

WORK EXPERIENCE

Member Services Representative

Travel Insurance - Tampa, FL - January 2007 to December 2013

Responsible for building customers relationships by responding to customers inquiries and resolving

customers concerns within a customer call center to meet or exceed customer requirements interact via

telephone, written correspondence, fax, web and electronic mail to respond to routine inquiries and resolve

concerns. explains members rights and responsibilities in accordance with their contract. educate providers

on self service options. research customers information by using database in response to inquiries, including

authorizations, payments, denials, coordination of benefits and eligibility by adding and dropping of coverage

as needed. following through and brining outstanding issues to customer satisfaction and to bring closure and

resolution. maintain complete accurate documentation for all customers.

Senior Admissions Representative

State of Florida - Tampa, FL - July 1992 to June 2006

Conduct online interview with potential students requesting information regarding the admissions requirement

guide new students through the registration and enrollment process assist students with any concerns or

questions they may have provide resorcessupport.

Assist with helping students with their electronic application scan all documents received work closely with

cross functional teams motivating them to stay on track to reach their educational goals communicate the rules

and commitment needed to pursue their degree online.

Made daily 200 outbound calls to potential prospective leads by gathering referrals from current students

and web inquiries met and exceed team goals and my individual metrics train new hires as requested

by manager.comply with federal and state regulations and the department of education to comply with

compliance.

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Student

Phillip College - Leesburg, GA - April 1989 to January 1991

Accomplishments

Mentor of the Year Award

Customer Service Award

Promoted to Senior Enrollment Specialist

Late Governor Lawton Chiles

EDUCATION

Lee County High Diploma-1988 - Leesburg, GA

1985 to 1988

SKILLS

call center enviroment,apartment leasing, team mentor,strong organizational, written and communication

skills, team work collaboration, time management skills,strong follow-up and presentation skills,sales,college

admissions,excellent customer services skills, interpersonal and communication skills

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