Service Representative High School

Blessilda Noble

Oceanside Ca

Cell: 760-***-****

*****.*.****@*****.***

Objective - Professional career position within the U.S. Department of Defense with growth

potential and where my proven and superior communications skills may best be utilized.

Security clearance

ACTIVE

U.S. Secret Clearance- DISCO Sept 2011

NATO Secret Sept 2013

Summery - Highly proficient and motivated Service professional with proven track record of

rapport-building, resourceful problem-solving and communication skills. Highly motivated and

enthusiastic person with an ambition driven by an appetite for learning. With a natural instinct for

observation and analysis, as well as vivid interest in research. It enables me to tackle new

technological advancements and professional environments in little time. Capable of achieving

personal objectives as demonstrated through my commitment to work pursuits. Excellent written

and verbal communication skills, with an eye for detail. Extremely productive in a high volume,

high stress, environment. Self-starter with a can do attitude

Professional Profile –Career oriented professional with broad operational experience as

Help Desk Support Specialist, Office Manager, Customer Account Representative Seniors

Health Care Provider, and Commercial /Retail Sales Associate, Active Secret Security

Clearance.

6/14 - Present-MITSC West Service Representative, Camp Pendleton CA

• Responsible for deciphering incidents via telephone and email to ensure proper escalation

and prioritization for proper technical teams.

• Work with a team and directs activities of contract employees.

• Work in a team environment/directed activities for other team members

• First in line of support for internal and external customers.

• Trouble shoot remotely on to other users machines,printers, etc

• Remedy based system, TMS ticketing system

• Familiar with add, modifying, and managing user in Active Directory environment

• Trouble shooting email account

• Install and Uninstall software

• Mobile technology (Blackberry, BES, Active Sync)

• Microsoft Update

11/12 - 6/14 Support Specialist 2 STG( EE Provision Team),, Ft. Huachuca AZ

• Support the enterprise email migration.

• Promote and support the Army and Exchange director with the implementation and enforcement

of the provision/migration policy and procedure.

• Provide support for NEC (Network Enterprise Center) Administrators with provisioning

spreadsheets and migration issues.

• Report to the director any issues or problems affecting the provision/migration process.

• Maintain provision templates and provision criteria to ensure they are current.

• Working with the DEPO (DECC (Defense Enterprise Computing Center) Provisioning Online) pilot

system.

10/11-11/12 Help Desk Support Specialist STG, Ft. Huachuca AZ

• Responsible for deciphering incidents via telephone and email to ensure proper escalation

and prioritization for proper technical teams.

• Works with a team and directs activities of contract employees.

• Works in a team environment/directed activities for other team members

• First in line of support for internal and external customers.

• Brief Alteration Maturity Readiness and Installation related issues to external users

(Army Cyber Command, DISA CONUS, AESD, 93rd and 106th. Etc.)

• Work in a classified area.

• Interface with customers during high volume periods of CTNOSC operations.

• Drafts messages (trouble tickets, reports, spillages and outages.)

• SIPR and NIPR related issues.

• Monitor task orders in both classified and unclassified environments.

• Usage of Remedy ITSM 7.6 to utilize daily functions

• Translating user requests into logical format for use by analysts in troubleshooting.

• Collaborate and maintain a good working relation with Rep’s and installations to ensure

team work and achieve success.

• Tracks reports(outages, mishaps, spillages, circuits, accounts and generates reports)

• Collaborates with other personnel from other teams.

• Interfaces directly with other personnel (Government personnel, Military,Etc)

• Assist users with a variety of hardware/software and related issues.

• Briefs team on a daily basis to ensure POC’s receives correct information and additional

changes.

License, certificates and Awards

CompTIA Security +

Certificate ITIL Foundations

Current California driver’s license

Certificate of appreciation US Army

Education/ Skills

Candidate earning Associate of Business Computer Info Systems

High School Graduate

Comfortable with MS Office applications

Calendar and Scheduling

Multi-tasking

Written and Oral Communications Skills

Ethics Training

Security Refresher Briefing

Timekeeping Policies and Procedures

Sexual Harassment Prevention for Employees

QMS (Quality management system)

Contact this candidate