Customer Service Sales

Tyshan Edwards

Bear, DE

********@*****.*** - 609-***-****

To obtain a position with a well established organization where I can maximize my sales and customer service

experience, as well as my management skills.

WORK EXPERIENCE

Sales Representative

P.C. Richard & Son - Philadelphia, PA - August 2012 to Present

Store Manager

ABC Phones/Verizon Wireless - January 2011 to March 2012

Customer Service Technician

Flextronics/Verizon Wireless - July 2009 to October 2010

EDUCATION

Multimedia Design

Wilmington University - New Castle, DE

January 2006 to January 2010

High School Diploma

Lenape Regional High School - Medford, NJ

January 2001 to January 2005

ADDITIONAL INFORMATION

SKILLS PROFILE

- Customer Relations/Sales

• Routinely outperformed sales goals in a wireless retail sales environment

• Effectively troubleshot wireless devices while providing solutions for customers

• Educated customers on new wireless devices and services in order to reduce return rate

• Answered phone calls and provided customers with help regarding electronics

• Provided exceptional in-store customer service to customers needing help with electronics

• Offered additional attachments to online orders at Circuit City and led the store in productivity

• Performed live demonstrations in order to market products to potential customers

- Leadership/Management

• Developed a dynamic sales team that was consistently top 5 in sales in the company monthly

• Effectively ran a wireless retail location that averaged 300 phone sales monthly

• Handled stocking and ordering of materials for bathrooms of amusement park

• Promoted to "Lead" in order to manage cleanliness of amusement park

• Handled scheduling of employees at amusement park, and ensured they were well equipped while working

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