Customer Service Sales

Shanel D. Baker

** *** *****

Newark, NJ *****

973-***-****

*.**********@*******.***

Objective

Responsible and reliable person with ten plus years in retail sales, customer service and

management skills.

Qualifications

Active listening skills Adaptive team player

Courteous demeanor Energetic work attitude

Multi- tasker Strong organizational skills

Education

Essex County College

September 1993- March 1994 Health Services Management

Relevant Experience

Famous Footwear

October 2004- July 2008 Assistant Manager

Performed store opening duties including, counting cash registers and checking all

equipment for proper functioning. Replenished and rotated inventory regularly. Worked as a

team member performing cashier duties, product assistance and store cleaning. Cross-

trained and provided back up for customer service representatives when necessary.

Other Experience

Radio Shack

September 1998- October 2002 Sales Associate

Worked as a team player performing cashier duties, product assistance and store

cleaning. Prevented store losses using awareness, attention to detail and integrity.

Responsible for assisting customer at cash wrap in a timely manner and guaranteeing a high

level of customer service.

References Available Upon Request

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