Customer Service Insurance

Laura Smith

San Antonio, TX

Cell: 210-***-****

***********@*****.***

SUMMARY:

I possess extensive experience in various working environments. I am

punctual, a hard worker able to learn a new task, and customer oriented. I

am efficiently able to handle office automation ranging from assisting

customers, the development and design of brochures, and fliers. Experienced

with Windows NT, 2000, 98, XP, 2007, 2008 Operating systems and their

equivalent Office Suites in a stand alone or networked environment.

Proficient in office automation software such as Front Page, and many

databases (Access, Excel, etc).I have extensive experience in the sales and

customer service area utilizing all of the above skills along with other

cultivated talents in executing my tasks clearly and in a timely manner. I

also have experience in human resource and education; ability to seek

additional education for the benefit of the company.

EXPERIENCE:

5/2013-2/2014 A-1 Equipment Redmond, Washington

Assisted in the day to day operations in dispatching, route coordination,

and scheduling of a small shop.

Assisted customers with appointments, technician arrival times, and

supplemental questions.

Assisted clients,( ie Best Buy, Dicks Sporting Goods, Academy, etc. )with

priority appointment setting,large scale installations, and recruited

assemblers as needed.

9/2012-4/2013 Southwest Business Corporation San Antonio, Texas

Tier One Customer Support

Assisted customers in a call center environment with their home mortgage

insurance questions.

Proactively explained insurance changes in relation to their home escrow

accounts.

Made yearly insurance payments from each escrow account. Accepted and

processed documents from insurance carriers for both escrow and non-escrow

accounts

.Managed clients from 52 different accounts in an insurance processing

center each with a different set of processing guidelines.

4/2010 - 1/2012 Allstate Insurance Company San Antonio, Texas

Licensed Insurance Agent (32 states)

Quoted automobile and renters insurance policies.

Assisted customers with various types of policy changes.

Efficiently followed company ethics and legal guide lines in each

respective state.

Accepted payments, explained policies, and walked customer through internet

issues.

Created, faxed, and emailed insurance cards, billing materials, lost policy

information

Proactively explained payment plans, policy issues, and initial policy

questions.

Texas Department of Insurance Licensed in General Lines and Property &

Causality

License # 1625461 Effective 05-21-2010 thru 05-21-2012.

9/2008 - 1/2010 Kennmark Group/ Peyton Resource Group San

Antonio, Texas

Customer Service/Temporary Employee

Preformed Life Insurance Data Entry for USAA.

Efficiently and accurately submitted client information provided by a life

insurance application into three systems used by the USAA Life Insurance

Company for policy consideration.

Represented Safety Supply Inc. by answering phones, providing quotes, and

handling customer issues pertaining to safety supplies and the distribution

there of. Preformed sales calls acquiring new clients as well as servicing

the existing clientele by utilizing the ACT system.

Efficiently and accurately processed orders by way of the MIS system.

8/2005- 3/2008 Southern Warehousing and Distribution San

Antonio, Texas

Cigarette Clerk/Customer Service Representative

Supervised the daily operations of both duty free and domestic cigarettes

for Philip Morris and RJ Reynolds receiving a 100 rating per Public

Warehouse guidelines.

Represented Southern Warehouse and both cigarette companies in order

processing and customer issues pertaining to cigarettes and the

distribution there of.

Handled all ATF paperwork per policy and guidelines outlined by the Federal

Government.

Efficiently and accurately processed orders by way of the SAP system for

Philip Morris and the WIT system for RJ Reynolds.

Preformed order entry duties and invoiced delivery tickets for over fifty

clients with products stored in the warehouse facility. Preformed data

entry of scale tickets to reconcile with accounting.

Handled all damaged items per customer request including documentation,

inventory adjustments and reducing price of damaged stock.

9/2004-2/2005 Citibank Service Center San Antonio, Texas

Customer Service/ Computer Technical Support

Assist Customers In their issues of viewing the citibankonline.com website.

Trained to trouble shoot and offer assistance in setting up on line user ID

and passwords.

Offer wire assistance and other basic banking needs through the telephone

work station.

6/2003-1/2004 Earthlink / West Telemarketing San Antonio, Texas

Level One Computer Technical Support

Assist Customers in their issues connecting to the internet with their

computers.

Trained to trouble shoot word and connect all versions of Windows to the

internet thru dial up networking / networking connections.

Set up and the trouble shooting of various based applications to receive

email.

5/2002-6/2003 Sinclair Service Assessments San Antonio, Texas

Account Representative

Assist the Account Manager monitor and manage a Quality control of their

store and products thought the use of a "Mystery Shopper".

Established two major super market accounts. Verified all locations,

including competitor locations participating in the program.

Training and scheduling over 400 shoppers per guidelines set forth by the

client to ensure quality data is reported as an evaluation tool.

7/2001-1/2002 Chancellor Academies Kissimmee, Florida

Teacher

Taught 4th grade Special Education Children on an Emergency Certificate.

Assisted in the Establishment and maintained the criteria for the Special

Education programs for the Orlando area Chancellor Academies.

5/1997-5/2001 Extreme / L&D Automotive San Antonio, Texas

Owner-Operator

Managed the daily operations of an automotive repair shop.

Inventory control, Service Writer, and Accounting, with heavy cash

handling, approximately 2,000 to 5,000 dollars per day.

General Customer Service, Personnel Management, and Handled High Volume of

Phone Calls.

1/1991-8/1998 Northside Independent School District San Antonio,

Texas

Special Education Instructional Assistant

Began with the district, as a Substitute Teacher until obtained

Instructional Assistant Position, and then became an assistant to a

classroom teacher.

Successfully assisted in instructing seven classes of between ten to

fifteen emotionally disturbed junior/senior high school students, in

general academic subject area.

Re certified through the district in 1996 as a CEI Lab Instructional

Assistant.

EDUCATION:

1988-1995 The University Of Texas at San Antonio, San Antonio, TX

*128 hrs Education major, minor in Psychology, with emphasis in Special

Education.

1985-1988 San Antonio College, San Antonio, TX*88 hrs Psychology

major, minor in Education.

1984 John Marshall High School Graduate, San Antonio, TX

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