Customer Service Representative

Javier Flores

*** *. ****** ***. *** Angeles, CA. 90022

323-***-**** ! ****.*********@*****.***

Objective Seeking a full-time position in the Civil Engineering field where I can utilize and apply my engineering

skills obtained from recent education.

Software Skills & Qualifications:

M.S. Office (Excel, Outlook, Word, Power Point), AutoCAD, RISA 2D, Primavera P6, Cost Works.

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Detail oriented, team player accustomed to fast paced, high-pressured positions in which I can demonstrate my

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ability to prioritize multiple tasks, meet expectations and provide quality service.

Languages: Spanish, fluently speak, read and write.

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Education

California State University Northridge- Northridge, Ca ABET-Accredited

Bachelor of Science in Civil Engineering May 2014

EIT (Engineer in Training): Pending

Course Highlights:

Steel Design Cost Estimating Materials Engineering

Reinforced Concrete Design Structures I Surveying

Soil Mechanics Fluid Mechanics Dynamics

Foundation Design Hydrology Vibration Analysis

Construction Engineering Hydraulics (Open Channel Design)

Senior Project, California State University Northridge

• Project consisted of working with a group of students, responsibilities included designing and sizing the roof rafters,

ceiling joist, floor joist, shear walls and headers of a two-story single family home using engineering theories and

principles.

Work Experience

Best Buy

Computer Specialist July 2011-Present

• Engage customers using selling skills to build complex, connected solutions in a fast-paced team environment where

customers feel supported.

• Use innovative training tools to stay current and apply the appropriate knowledge and expertise.

• Drive profitable growth and achieving individual and department goals.

• Maintain department merchandising and readiness to serve customers.

Academic Advantage

Mathematics Tutor January 2011-June 2011

• Instructed and mentored K-12 students with basic mathematics, Algebra, Geometry, Trigonometry, and Calculus.

• Helped motivate and provide confidence in students.

Fred Loya Insurance

Customer Service Representative March 2008-August 2010

• Supervised an office of 4-6 employees.

• Created and upgraded insurance policies on company’s database.

• Maintained accurate data files.

• Boosted up and increased sales to maintain bonus.

Membership

Member, American Society of Civil Engineering (ASCE) Student Association Program.

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Member, Society of Hispanic Professional Engineers.

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References

Available Upon Request

Contact this candidate