Customer Service Sales

Robert V. McKenzie

**** ***** ****

Bloomfield Hills, MI 48304 ******.*.********@*****.*** Mobile: (248) 840 – 5121

Versatile Management Professional with extensive experience in management consulting and business

development within a start-up environment. Creative thinker and calculated risk taker with a strong work ethic

and consistently successful in driving results.

Proven expertise in:

• • •

Lean Six Sigma Black Performance Business Development

•

Belt Management Customer Support &

• •

Business Valuation Manufacturing Service

• •

Operations

Prime Value Chain Project Management

•

Analysis Process Design

PROFESSIONAL EXPERIENCE

Quicken Loans 2013 – Present

Marketing Business Consultant

• Lead Performance Management improvement efforts

• Improved and deployed marketing strategy development process

• Lean Six Sigma subject matter expert and trainer

• “HomeMatch” proposal business owner.

PRIMA Cinema 2012 – 2013

Corporate Development Lead

• Co-developed US sales and channel strategy

• Created and managed sales channel

• Developed OEM partnerships

• Work directly under the SVP of Business Development and CEO on additional responsibilities including

capital acquisition, sales, operations, and quality

Accenture, Process & Innovation Performance (Formerly The George Group) 2007 – 2011

Enterprise Transformation Consultant

• Developed customer service standards and operating model for multiple US Health Insurance providers

• Developed customer centric operating model with retail and manufacturing clients

• Led lean warehouse transformation project, generating $200K in annual savings

• Designed and Developed Business Process Center of Excellence at Retail and Utility Clients

PRATT & WHITNEY AIRCRAFT, Middletown, CT 2003-2007

Manufacturing Engineer

• Assumed Lean Six Sigma leadership immediately after hire and promoted within 6 months

• Managed the DC Torque Wrench implementation including: torque process redesign, gauge improvement,

IT integration, QA process design, calibration process design, EH&S ergonomic cell design

o Initial saving of $90K in Cost of Poor Quality savings, derived from rework prevention

o $245K savings from productivity improvements on 160 torque processes

EDUCATION

UCLA ANDERSON SCHOOL OF MANAGEMENT, Los Angeles, CA 2012

2012

M.B.A., Finance, Operations GPA: 3.5 / 4.0

• Member: Investment Finance Club, Management Consulting Association

Kettering University (Formerly GMI), Flint, MI 2006

B.S., Mechanical Engineering GPA: 3.4 / 4.0

• Member: Sigma Chi Fraternity, Hockey Club Vice President, Outdoors Club Vice President

• Honors: Thesis with Distinction, Provost List, Sigma Phi Iota, Order of Omega

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