Manager Black Belt

Ricardo Sarti

************@*****.*** 970-***-**** www.linkedin.com/in/rsarti1

Lean Six Sigma Black Belt

A successful Black Belt with the proven ability to collaborate work across multiple functional areas,

creating alignment between external and internal partners as needed to meet program goals as defined

by the business. Resourcefully use Lean Six Sigma and project management techniques to achieve

successful project results along with the efficient use of processes and resources.

Lean Six Sigma Black Belt Certified PMP MBA

Mentoring other Belts Process Stability and capability Value add mapping

CQT Development Failure mode error analysis Control Planning

Career Summary and Achievements

Research and Development Solutions Program Manager- Hewlett-Packard – 2012- 2014

Developed, executed and managed the program plans and specifications for the release of new products

and initiatives. Assessed and reported the program performance to management along with providing

impact analysis and recommendation to meet business commitment.

Improved the exit checkpoint to increase the predictability of the program by 30% by doing a

risk analysis of the impacted areas.

Established the use of SharePoint tool to improve communication and satisfaction levels,

increasing from 70% to 90%.

Simplified the product release schedule by extending testing from 4 to 8 weeks.

Created a standard for product configuration verification a process that was standardized across

the company.

Increased the level of awareness among the business unit stock holders, by presenting quarterly

reporting of the number of business deals.

Reduced the process of configuration approval by 24 hours, resulting in an increase of sales

force requests by 20%.

Lean Six Sigma Black Belt Project - Hewlett-Packard –2010-2012

Lead a group of consumer laptop engineers in a user quality improvement project.

Feedback showed a 30% increase in customer satisfaction.

Led the product design change project, reducing the customers' product name search time from

over 20 minutes to just 23 seconds.

Drove the necessary changes to eliminate the user documentation complexity, reducing the

time customers spent reading it from 25 minutes to 5 minutes.

These improvements saved the company $175,000.

Ricardo Sarti

************@*****.*** 970-***-**** www.linkedin.com/in/rsarti1

World Wide Product Service Manager – Hewlett –Packard- 2006-2010

Developed and directed the development of the critical support requirements for the Workstations

products. Drove innovation and integration of qualitative initiatives into the engineering organizations.

Created a new support model for hybrid products that included software and hardware support

and services.

Delivered worldwide training at 50% lower costs while keeping the level of excellence.

Reduced the cost of servicing the product by improving the serviceability of the product driving

tool less design. The changes reduced the time to service the product by 25 minutes.

Improved the customer experience of setting up an all-in-one computer by reducing setup time

by 25 minutes.

Created a new software warranty verification process by integrating the Personal Computer Call

centers with the HP UX license team. This process is unique to the personal computer division

and it is have been in used for the last 7 years.

Restore Media Program Manager- Hewlett–Packard- 2004-2006

Managed the process that allows customers to order and receive Windows and Linux Operation systems

restore media across the globe. Achieved significant saving of $600,000 using Lean Six Sigma techniques:

Eliminated all customs issues by implementing an export classification program

Reduced the material cost by 40% by improving the packaging, label and automating the pick

and package process.

Created a communication process to allow replicators to have the latest images from the HP

factories.

Reduced the number of replicators from 12 to 2.

Introduced a management model to make the region be accountable for the performance of the

program.

Education

Master of Science in Management University of Denver June 2005

Master of Business Administration Colorado State University May 1999

Bachelor of Science of Electronic Engineering Franklin University April 1989

Certifications

Lean Six Sigma Black Belt September 2012

Project Management Professional September 2004

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