Customer Service Representative

[Phone number]•[E-mail address]

[Your Name]

**** ***** **. *., ************, FL 32210•904-***-****•*********@*****.***

Peter Larelle Dyer

Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service

experience in a challenging environment to achieve the corporate goals.

Experience

(Dec)2012-(Aug)2013

ADT Security Services Jacksonville, FL.

Account Service Representative

Responsible for resolving customer/client issues, also research billing or payment inquiries.

Educate customers/clients on various financial products and services, follow up with

customer/clients questions and escalate any unusual issues to a supervisor or team lead.

Will spend most of their work time in front of a computer and on the phone.

Work with computer applications that have various tabs, screens, and data entry fields,

navigate from one screen to another, while having to talk and type, or talk and write

simultaneously.

(Mar)2012-(Nov 2012)

Fairfield Inn (Marriott) Orange Park, FL.

Night Auditor/Guest Service Representative

Complete end-of-day activities including posting charges to accounts, running night audit backup, and

roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process

adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists

to have a record of all guests in case of emergency. Sell a room/accommodation to guests without

reservations based on availability.

Operate telephone switchboard station, process requests for wake up calls, and advise guest of any

messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room.

Activate or reissue room keys using electronic key machine.

Count bank at end of shift and secure bank. Balance and drop receipts according to accounting

specifications. Report accidents, injuries, and unsafe work conditions to manager.

(Jul)2009-(Mar)2013

US Army Reserves Jacksonville, FL.

Health Care Specialist

Responds to emergency calls to provide efficient and immediate care to the critically ill and injured,

and transports the patient to a medical facility.

In the absence of law enforcement, creates a safe traffic environment, such as the placement of road

flares, removal of debris, and re-direction of traffic for the protection of the injured and those assisting

in the care of injured patients.

Duties include but are not limited to, opening and maintaining an airway, ventilating patients, and

cardiopulmonary resuscitation, including use of automated external defibrillators.

(Jan)2008-(Jan)2009

Preferred Freezer Services Jacksonville, FL.

[Phone number]•[E-mail address]

[Your Name]

Inventory Clerk

Responsible for maintaining acceptable and accurate inventory levels.

Responsible for communicating with all department managers and purchasing on inventory levels and

locations.

Responsible for assisting in the receiving and shipping department in logging all incoming inventory

purchases.

Education

2000-2004

Robert E. Lee High School Jacksonville, FL

Diploma

Graduated with Honors

2006-2007 Florida State College of Jacksonville Jacksonville, FL

2012- Present Ashford University Jacksonville, FL

Obtaining Bachelor’s Degree(Online)

References

References are available on request.

Contact this candidate