Engineer Technician

** ********* ****** 508-***-****

Norton, MA ***66 ********@*****.***

ERNESTINO JIMENEZ

Objective

Experience

Senior Systems Engineer Fidelity Investments Smithfield, RI

June 2007 till March 7, 2014

Acted as second level support for tomcat trading applications streetscape,

mystreetscape and advisor channel in Linux and Unix servers.

Determined thru troubleshooting if issue raise on tickets regarding

aforementioned applications were caused by code, apps, server, database,

backend, id issue. Worked with developers, network people, Linux/Unix

admins to resolve issues.

Deployed over 1000 codes over a span of a year to meet customers'

specifications and financial compliance.to multitude of functional and

performance test servers.

Deployed tomcat apps that have undergone rigorous testing in test

environments to production environments.

Performed planned changes to supported servers be it patches or code

changes.

Resolved tomcat application issues flagged thru monitoring tools like

sitescope or automated e-mails alerts. These issues could range from hung

apps, space issues, memory issues, need for refresh connection to

databases.

Console Engineer Fidelity Investments Merrimack, NH

August 2003 -May 2003

Acted as Unix admin dealing with issues like server down, swap, disk usage

issues, disk failures, processes down.

Monitoring Technician Fidelity Investments Marlboro, MA

Worked in a data center monitoring distributed enterprise servers using

software jmagic. Documented and escalated issues that cannot be resolved at

our level.

Performed backup of midrange platforms:AS 400, DEC machines and Stratus

platform

Windows 2000 Professional Support Stream International Canton, MA

January 2000 - March 2000

Subcontracted by Microsoft to support the deployment of Windows 2000

Professional

EarthLink ISP support technician

Oct 1999 to Dec 1999

Resolved about 30 calls daily on ISP issues: connectivity, e-mail issues

Mental Health Counselor Westwood Lodge Hospital Westwood,MA

1988- Sept 1999

Worked in a locked psychiatric unit serving different age groups.

Ensured safety of the patients and staff alike.

Documented issues for the night.

Socio-cultural Officer Philippine Refugee Processing Center

Jan 1980 till 1987

Served the Indo-chinese refugees in preparation for their migration to

their hosting countries like United States, Germany, Norway.

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