Medical Customer Service

ABENA POWELL, CNA H: 678-***-**** C: 678-***-****

**** ********** ***** ******, ********, GA 30058 *************@*****.***

ynamic certified nursing assistant with 7-years’ experience providing exceptional patient care, is seeking opportunities as a

D

healthcare administrative support specialist with a progressive organization. Prioritizes projects to successfully multi-task, while

seamlessly handling all front-office/clerical duties to support organizational efforts. Produces similarly outstanding results

individually and as a team member and develops/provides innovative solutions to combat complex healthcare facility issues.

Proficiencies: Microsoft Suite, EKG, BLS, MEDISOFT proprietary software, Advanced MD and data entry.

KEY MEDICAL SKILLS

Medical Office Procedures with Software Applications Office Accounting Principals of Management

Medical Law & Ethics Medical Record Management HIPAA Basics of Patient Proc. & Accessing

Computer Information Systems Interpersonal Professional Communication Insurance Verification

Electronic Health Records Electronic Medical Records Customer Service Human Pharmacology

Introduction to Medical Assisting Medical Terminology Medical Transcription Medical Billing

ACADEMIC TRAINING

Ultimate Medical Academy – Tampa, FL

Health Sciences Associate Degree - Medical Administrative Assistant 2013

Medical Administrative Assistant Diploma 2011

DeKalb Technical College – Clarkston, GA Georgia Perimeter College – Clarkston, GA

Medical Administrative Assistant Diploma Currently pursuing Applied Sciences Associate’s Degree 2008

Georgia Medical Institute, DeKalb Campus – Atlanta, GA Craven Community College – New Bern, NC

Certified Medical Assistant Diploma 2005 Certified Nursing Assistant I & II 2003

MEDICAL EXTERNSHIP

Metropolitan Atlanta OB Gyn – Decatur, GA

Medical Assistant Externship 2005 – 2005

Scheduled appointments, answered phones, prepared charts, charted entries, filed and verified insurance, performed

inventory control, collected blood collection and assisted physicians.

MEDICAL PROFESSIONAL HISTORY

Enterprise Consulting Solutions – Atlanta, GA 2012 – 2013 / 2013 – 2014

Medical Field Technician

Scanned medical charts at numerous medical offices using company-provided equipment and uploaded to corporate

data center.

Maintained effective communication with all company personnel and management to help promote fluid operations and

eliminate issues before negatively impacting efforts.

Lens Crafters – Lithonia, GA 2013 – 2013

Optometry Technician

Screened/informed patients of clinical treatment examination and treatment procedures.

Handled insurance authorizations, confirmed eligibility, managed inventory and readied patient rooms to maintain

workflow.

Assisted optometrist during examinations with insertion and removal techniques, while administering dilating drops to

prepare patients for exams.

Student Name, (Cont.)

Better Life Home Care – Marietta, GA 2007 – 2008

Stuart Family Practice – Stone Mountain, GA 2006 – 2007

Certified Nursing Assistant

Recorded patient information by making entries in the patient journal; notifying agency nursing supervisor of changing

or unusual conditions.

Assisted clients with daily living activities, prepared meals, performed light housekeeping duties, changed bed linens,

cleaned laundry and monitored vital signs for changes in health.

Answered a multi-line phone system, scheduled appointments, typed and filed key medical documents, confirmed

appointments, prepared charts, verified insurance and made A/R collections.

Contact this candidate