Customer Service High School

Kayla Kimbell

Fayetteville, GA

************@*****.*** - 404-***-****

WORK EXPERIENCE

Scanner

Impact Logistics - Fairburn, GA - January 2014 to Present

Responsibilities

My role at Impact as a scanner is to initiate the inbound process by scanning tires & writing the route (location)

of where the tire belongs. The tires are then sorted and reloaded onto trucks for distribution.

Skills Used

Multitasking and working well as a team are the main skill set required for this job.

Directors Assistant/ Counselor

Olivet Community Development Corporation - Fayetteville, GA - May 2008 to August 2014

Responsibilities

PLEASE NOTE: THIS IS A REOCCURRING SUMMER JOB. My responsibilities while employed each year

at the Olivet Summer Camp include direct supervision of as many as 60 kids from age 5 to 16, creating

spreadsheets of contact information as well as payroll & spending expenditures, and facilitating breakfast and

lunch set ups as required by the Georgia Bright From The Start program. Any environment with kids will always

be unpredictable and because of this I bare many different responsibilities from day to day.

Skills Used

Problem solving when working with kids can make a whole days difference; It is important to always listen and

solve each conflict in a way that will be fair to both sides and prevent the same conflict in the future. Another

very important work and life skill that I've learned from working with kids is relationship building. Whether it’s the

relationship with the parent or the relationship with the child, maintaining a friendly, caring, and encouraging

dynamic creates a better atmosphere all around. The little things like making sure a new child feels welcomed

makes for a happier child and therefor a happier parent/customer. Cash handling and record keeping were

also a part of my position.

Hostess

Cafe Intermezzo - Atlanta, GA - January 2013 to September 2013

Responsibilities

My primary job at Cafe Intermezzo was to seat guests according to a seven to 11 person floor plan. Café

Intermezzo is one of the busiest restaurants in the airport due to the quality and style of food, so often times I

was called on to wear multiple hats. I also gained experience food running/expediting and busing tables.

Skills Used

Customer service is second nature to me and that is the main skill required for any job in the hospitality industry.

I've mastered this skill, along with knowing how to stay level headed & efficient/productive in times of crisis

or busy hours in a restaurant. Another important skill I perfected at Cafe Intermezzo was working as part of

a team. In this setting especially, it is important that everyone helps each other out and occasionally picks up

any slack if they see a teammate struggling and are able to assist.

Cashier

Zaxby's - Peachtree City, GA - October 2009 to October 2010

Responsibilities

My responsibilities at Zaxby's mainly included providing an excellent guest experience & completing money

transactions; other duties included opening/closing the store and maintaining a clean work area.

Skills Used

Cash handling and customer service are two of the most valuable skills I possess.

EDUCATION

Fayette County High School - Fayetteville, GA

2007 to 2011

Georgia State University - Atlanta, GA

2011

SKILLS

Cash handling, multitasking, working in fast paced environment, customer service, relationship building, learn

new skills quickly

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