Customer Service Administrative Assistant

IMAN CUMMINGS-INGRAM

**** ******* ****** *******, ******* 30310

Phone: 770-***-**** Email: ************@*****.***

Client Services Specialist/Receptionist

Providing Exceptional Service…Building Loyal Relationships…Solving Issues

More than 3 years’ successful experience in customer service and Patient Care Management with

recognized strengths in account maintenance, problem solving and trouble-shooting. A team player,

with the ability to adapt to various environments. Highly competitive, passionate, persuasive,

articulate, and the ability to handle confidential information.

PROFESSIONAL EXPERIENCE

Strategic Business Solutions Alpharetta, GA 2013-2014

Client Care Specialist/Administrative Assistant

Handled client inquiries, complaints, billing questions and payment extensions/service request.

Interface daily with internal partners in accounting, field services, new business, and operations.

Handles telephone, and email inquiries from both potential clients and current clients

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concerning their projects.

Responsible for managing the HRIS data by entering new hires, performing background

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checks, and handling inquiries from employees, and maintaining personnel records.

Resolved highly charged situations utilizing excellent customer service skills by locating

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necessary resources for problem resolution and tailor plans to meet client needs.

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EDUCATION

B ooker T. Washington High School Atlanta, Georgia 2007-2010

• Completed Health and Human Services Certification

• College Preparatory Courses

Devry University Atlanta, Georgia Anticipated 2015

Seeking a degree in Business Administration

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Skills

The ability to type 40 WPM, and over 8500 KSPM. Proficient with the use of Microsoft Office, and

ADP system.

References will be furnished upon request

Contact this candidate