Customer Service Sales

Elijah A. Patterson

**** ***** *** ** ? Acworth, Georgia 30102

404-***-**** Cell ? *****************@*****.***

Objective

Seeking employment with opportunities of advancement to higher positions.

EXPERIENCE

South georgia state college - douglas, ga

Referee January, 2014 - April,

2014

Responsibilities - Referee intramural basketball games. That also includes

score keeping/running the clock, as well as taking the stats for each game.

Ryla, Inc - kENNESAW, ga June, 2010 - December,

2011

Verizon Wireless Offline Agent

Responsibilities - Supported and provided superior service via phones.

Utilized questioning and listening skills that support effective telephone

communications. Used an effective approach to handle special telephone

tasks such as; call transfers, taking messages, call backs, holds,

interruptions, and unintentional disconnects. Understood the impact of

attitude in handling calls professionally. Effectively dealt with job

stress, irate callers, and upset customers. Used the most appropriate way

to communicate with different behavior types on the telephone. Applied the

elements of building positive rapport with different types of customers

over the phone. Apply the proper telephone etiquette to satisfy various

customer situations. Apply appropriate actions to effectively control a

telephone call. Identify voice skills and how to enhance a good telephone

presentation.

Ross - aCWORTH, ga October, 2011 - December, 2011

Retail Sales Associate

Responsibilities - Ensured that each customer received outstanding service

by providing a friendly environment, which included greeting and

acknowledging every customer, maintaining solid product knowledge and all

other aspects of customer service. Maintained an awareness of all

promotions and advertisements. Assist in floor moves, merchandising,

display maintenance, and housekeeping. Assist in processing and

replenishing merchandise and monitoring floor stock. Assist customers in

locating merchandise. Communicate customer requests to management. Assist

in completing price changes within the department. Participate in year-end

inventory and cycle counts. Help in ringing up sales at registers and/or

bagging merchandise. Any other tasks as assigned from time to time by any

manager.

Taco Bell - Acworth, GA December, 2009 - May,

2010

Cashier

Responsibilities - In charge of cash register. Handled all cash and credit

card transactions. Balanced the register at the end of each shift. Acted as

the host of the dining room area to the restaurant. Greeted the customers

as they entered. Made sure every customer received the correct order.

Assisted in the kitchen during rush hours. Pacifying customers when they

are annoyed. Acknowledging the regular patrons.

EDUCATION

Graduated North Cobb High: GPA 3.2

Class of 2010

South Georgia State College, Douglas, GA

Major: Communications

January, 2012 - May, 2014 cumulative credit hours: 54 hours

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