Customer Service Representative
Resume:
DIKSHIT SHARMA
***************@*****.**
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OBJECTIVE
To secure a challenging position as a Customer Service Representative in an organization
where I can utilize my customer service and communication skills.
HIGHLIGHTS OF QUALIFICATION
• Quick Decision Making and Problem Solving Skills on day-today basis.
• Ability to function as a Team Leader.
• Excellent Time Management and Organizational Skills.
• Capable of working under pressure and meeting the deadlines.
• Collaborative and helpful at the workplace.
• Experience with customer services and Microsoft office
EDUCATION
Wireless Telecommunications Diploma Sept.2013 - present
Humber College, Etobicoke, ON
Courses Successfully Completed: Applied Electromagnetic, Industry Processes and ITL, RF
technology, Data Networks, Telecommunication systems and Wireless Data networks
Bachelor of Computer Science Aug.2007- Dec.2010
Punjab Technical University, India
Courses Successfully Completed: Object Oriented Programming, Data Structures, Operating
Systems, Application of Micro Computers and Discrete Structures
WORK EXPERIENCE
Security Guard
Collective Security services -Etobicoke, ON Sept.2011-March.2012
• Patrolled industrial and commercial premises to prevent and detect signs of intrusion and
ensured security of doors, windows, and gates
• Answered alarms and investigated disturbances
• Monitored and authorized entrance and departure of employees, visitors, and other
persons to guard against theft and maintained security of premises
• Wrote reports of daily activities and irregularities, such as equipment or property damage,
theft, presence of unauthorized persons, or unusual occurrences
• Circulated among visitors, patrons, and employees to preserve order and protected
property
• Warned persons of rule infractions or violations, and evicted violators from premises,
using force when necessary
DIKSHIT SHARMA
7 Duke Road
Brampton, ON, L6T 3J9
***************@*****.**
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Cashier
True Value Gas Station - Brampton, ON June.2011 -Sept.2012
• Managed cash handling and lottery transactions
• Attracted potential customers by answering product and service questions; suggested
information about other products and services
• Resolved product or service problems by clarifying the customer's complaint
• Sold ready food, groceries, and vehicle related items
• Prepared day by day reports of fuel, oil, and other sales
• Ordered stock, and price and shelve incoming goods
• Maintained customer records and follow up occasionally
INTERESTS
• Clerical Services, Customer Services, Data entry, Database management, Programming
and Networking
• Fluent in Punjabi and English
Contact this candidate