Customer Service High School

Takera Benjamin

An Assertive professional who delivers a high quality client experienced.

Decatur, GA

**********@*****.*** - 404-***-****

An experienced, detailed-oriented service provider with over 11 years of experience in the customer care

and service industries. specializations include public speaking, conflict resolution and organization skills. An

assertive professional who delivers a high quality client experience.

WORK EXPERIENCE

Security Officer

Walden Security - Marietta, GA - July 2012 to Present

Interact with diverse groups of people including but not limited to: engineers, property managers, contractors,

and vendors

• Knowledgeable of facility amenities and direct consumers where they need to go

• Manage all incoming calls both through radio and on the telephone

• Successes include: Recognized for emergency flood response effort that resulted in minimized property

damage

Chart Acquisition Specialist II

Outcomes Health - Alpharetta, GA - February 2012 to May 2012

Controlled incoming calls resulting in scheduling and & billing of nurses

• Acquired navigational directions for clients

• Scheduled client appointments

• Interacted with professionals and completed medical coding duties as assigned

• Successes include: Placed 3rd in the company for the most calls handled

Paraprofessional Aide

Staffing Plus - Lancaster, PA - October 2008 to May 2011

with special needs children

• Designed and implemented behavioral system to minimize disruptive student behaviors

• Supported students with classwork, anger management, and other duties as assigned

• Successes include: Recognized for commitment and patience in a challenging environment

Life Skills Associate

Elwyn - Lancaster, PA - February 2006 to September 2008

Oversaw residents and performed nightly duties

• Provided assistance to elderly residences

• Administered medication to clients

Customer Service Consultant

Douglas Retail - Philadelphia, PA - November 2004 to September 2006

Possessed expert knowledgeable of latest industry trends and products

• Persuaded perspective client purchase products and merchandise

• Aided customers with merchandise selection

• Successes include: Recognized and awarded for providing stellar customer service and effectively preventing

merchandise losses.

Call Center Representative

Tele-Research Center - Philadelphia, PA - August 2001 to August 2003

Conducted customer satisfaction surveys

• Managed multiple personalities and adjusted survey delivery method based on perceived personality resulting

in the ability to meet and surpass weekly quota requirements

EDUCATION

Nursing

Georgia Perimeter College - Decatur, GA

2012 to 2013

Liberal Arts

Community College of Philadelphia - Philadelphia, PA

2009 to 2011

Cosmetology License

Jean Madeline Aveda Institute - Philadelphia, PA

2004

High School Diploma

Jules E. Mastbaum - Philadelphia, PA

1997 to 2001

SKILLS

Call Center, Multitasking, Customer Service, Public speaking, Problem Solving, Basic Computer, knowledge

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