Customer Service Technician
Resume:
LaTisha Crawford
West Chester, OH
Employment History
45246
Pharmacy Technician
*************@*****.***
July 2013-present, Cincinnati Children’s Hospital Medical Center, Cincinnati, OH
Fill inpatient pharmacy orders utilizing Epic software. Triage phone calls from
nurses and prescribers, referencing Epic, Micromedex, and CCHMC intranet.
Compound and reconstitute drugs. Inventory functions. Tube medications to units.
Hand deliver medications to units. Refill and manage inventory of Pyxis machines
on each unit. Troubleshoot Pyxis. Deliver chemo lines and TPN lines to units. Return
expired medication to pharmacy for disposal.
Prepare individual doses of IV medications. Dilute and/or compound IV stock.
Specimen Technician
May 2013-June 2013, Quest Diagnostics via Adecco Medical and Science, Cincinnati,
OH
Prepared biological specimens for testing by medical lab technologists.
Verified match between each specimen and requisition before labeling each
prepared sample.
Processed an average of 55-60 orders per hour (totaling well over 1,000
specimens daily) with a high degree of accuracy.
Item Entry Technician
Jun 2012-Apr 2013, Humana/Rightsource Rx, Cincinnati, OH
Entered prescriptions into production utilizing both MailRx and ANS software
systems in Item Entry department. Consistently performed at a rate of over 40
prescriptions per hour at an error rate of below 0.03%.
Added patient demographics to account, including allergies and ICD-9 codes.
Assisted dispensing department with packing functions during peak time.
Pharmacy Technician/Inventory Specialist/Acting Lead Technician
Jan 2006-Jun 2012, Jan 2004-Feb 2005, CVS/pharmacy, Cincinnati, OH
Answered up to 10 incoming lines, routing prescription call-ins and consulting
calls to pharmacist. Utilized RX 2000 and RX Connect to process prescriptions,
including data entry and production functions. Answered customer inquiries.
Resolved billing disputes by calling insurance companies, including
Medicaid/Medicare. Ran cash register. Customer service specialist.
As inventory specialist, maintained invoices, credit memos, A/R and A/P records
at store level. Ordered inventory and supplies from both company warehouse and
outside vendor. Transferred inventory between CVS stores when necessary.
Maintained controlled substance records.
Designed and implemented delivery system with help of pharmacist after
acquisition of independent pharmacy.
Trained and mentored new technicians. Assisted with scheduling functions.
Veterinary Office Receptionist
July 2005-Jan 2006, July 2004- Sept 2004 Caldwell Mill Animal Clinic, Birmingham, AL
Greeted patients. Answered five incoming lines. Set routine, boarding, and
surgery appointments. Pulled, created, and re-filed medical records charts. Showed
patients to exam rooms. Verified surgery appointments and gave pre-surgery
instructions. Received payment from patients. Maintained cleanliness of facility.
RX Entry Technician
Mar 2005- Jul 2005 Caremark, Inc., Birmingham, AL
Entered medical information from scanned prescriptions into production system.
Consistently performed at a rate almost double department goals (over 10,000
prescriptions per month) while maintaining an error rate well below the goal (under
0.2%).
Received Employee of the Month award in April 2005, the first month out of
training.
Data Entry Clerk
Sept 2001-May 2003 Cinergy via Manpower, Cincinnati, OH
Converted paper-based easement database of over 40,000 documents to online
database.
Linked images of property to each easement description.
Trained other data entry clerks.
Education and Certification
Sept 2010-present University of Cincinnati, Cincinnati, OH
Bachelor’s in Biological Science
Expected graduation date: Spring 2015
Nov 2007- Aug 2010 Cincinnati State, Cincinnati, OH
Associate of Arts
Awarded Dec 2013
Certified Pharmacy Technician, Cert. No. 6201-0701-0362-850, Nov. 2004-2008,
Dec. 2012-present
Proficient in Microsoft Word, Excel, Outlook, and PowerPoint. Type 45 wpm. 10-
key 10,000 ksph.
Contact this candidate