Customer Service Manager

Leonel A. Marulanda

**** **** ******* ****** ********* Fl 34746

Home Phone: 407-***-**** Cell: 201-***-**** ********@*******.***

Dedicated professional with solid experience in Management, Business,

Accounting, Leadership, Safety Administration and multiple Office Skills

Summary of Qualifications

. Over 8 years of experience working in accounting, account

receivables, account payables, and Purchasing

. Over 4 years of experience working in purchasing, filing,

processing invoices, and account reconciliations.

. Excellent interpersonal and Customers Account Management skills.

. Excellent mathematical and finance skills.

. Detail oriented.

. Possess Bachelor degree in Management-Business, and a validated

Accounting degree from a foreign University.

. Well-organized, self-motivated individual with ability to rapidly

learn new tasks.

. Track record for consistently meeting goals and delivering a high

level of job performance.

Professional Experience

Financial Services Group

Accountant 2011- 2013

. Processing and collecting data to update accounting programs,

. Generating financial reports for business' owners, and processing

monthly invoices,

. Keeping control of accounting books, accounts payables and

receivables,

. Presenting reports for sale-taxes, and payroll taxes for six different

customers,

. Updating banks accounts with monthly reconciliations, deposits,

payments and other bank's transactions.

. Office management and supervision of 10 employees including temps.

Pearson Education / Prentice Hall, Old Tappan, NJ

Credit Manager 2007 - 2011

. Managed, organized and consolidated multiple vendors' accounts to

eliminate late charges and process payments on time.

. Receiving, coordinating, codificating, and processing all incoming

documents for accounting.

. Digitalizing, recording, and elaborating accounting reports,

financial reports, and payroll in a busy working environment.

. Established excellent relationship with vendors and suppliers to

keep update account receivables and payables. Keeping track of all

operations between vendors and customers to expedite

reconciliations.

. Created and implemented a data-spreadsheet to archive over 25,000

thousand titles in Iron Mountain.

. As Assistant administrative, I supported the Director, Business

Manager, Operations Manager in different and multitask activities

in a very busy environment where the word Rush was included in 90%

of daily activities including Bank Reconciliation, bookkeeping,

processing payments for vendors, customer service support, shipping

activities plus regular office duties such as payroll, purchase

orders, SAP, emails and more.

. Office Management, supervision and training of new employees in

office and computer activities, human resources records and

processing.

Pearson Education / Prentice Hall, Old Tappan, NJ

Machine and Scanner Operator II 2005 - 2006

. Receiving legal documents such as checks, shares, Bonds and other

to be scanned and assigned to each division.

. Receiving original books to be scanned; make changes with different

programs and re-print new book edition in black and white and 4

color digital printing machines.

. Receiving files from editors and authors to process new books and

editions for colleges and universities.

. Work hand to hand with scanning and printing supervisor to keep

constant work on 10 printing machines.

. Fulfilling absences in shipping and receiving department.

Leafstone / Pearson Education, Ramsey, NJ

Shipping Clerk 2003 - 2005

. Coordinated and rebuilt shipping and receiving activities in a very

busy environment.

. Led a group of temporary employees to process and ship over 14

skids of bound books every day to Cranbury, Lebanon and other

Pearson's locations including Canada, United Kingdom and Australia.

. Helped the Administrative assistant to placed purchase orders and

kept control of inventories.

Education

Bachelor of Arts in Business and Accounting, Farleigh Dickinson University,

New Jersey, 2007

Bachelor of Science in Accounting and Finance, University Santiago de Cali,

Colombia, 1994

GPA average: 3.75

Petrocelli College's outstanding Student Award 2006

Petrocelli College's Dean List 2007

Summa Cum Lade Honor 2007

Other

Bilingual English-Spanish

Fast Lerner

NJ State Teacher Certification K-5

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