Customer Service Account Executive

Marc a E. Cox MBA, Leadership & Organization

Development 1011 Osage St.

Cell-816-***-****

Manhattan, KS 66502

**************@*****.***

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Sr. Account Executive / Network Relations Consultant

SUMMARY OF QUALIFICATIONS

. Love to Recruit and Sell: 6 years' experience: IT/Telecommunications-

2years with ComSys (1997-99), 1 year Geotechnical (Management

Recruiters) 2013 & 2005, 8 mos. O&G and Chemicals with Management

Recruiters (2008-09), 2 Years with Lockheed Martin in Military

Satellite Comm- unications (1995-97). Also recruited CSR's as a Branch

Manager for Pioneer Services (2006-08).

. Made $67,500 in first 4 months with Management Recruiters, before

hiring freezes of 2009.

. Customer-centric focus: Strong in helping build companies and careers,

with highest integrity.

. Strong skills in problem-solving, negotiating, working with difficult

situations/clients.

. Function as a dynamic team player with a strong ability to work

independently, as well.

. Creative and entrepreneurial, with a strong business acumen: BSBA &

MBA. Strong networker.

. Excellent oral and written communication skills. Strong presentation

skills.

. Solid planning, organizational and time management proficiency.

. Flexible and adaptable to any circumstance and to any discipline and

industry.

TECHNICAL SKILLS

Advanced Level: MS Word, Outlook, Excel, OneNote and Power Point, and

PCRecruiter.

Visual Studio, C#.NET, ASP.NET, ADO.NET, AJAX, LINQ, MVC, EF, SQL, SQL

Server, SSMSE, HTML5, JavaScript, jQuery, jQuery UI, jQuery Mobile, CSS3,

Responsive/Mobile Web Development, SDLC, Agile.

PROFESSIONAL EXPERIENCE

Owner/Manager - 3 Businesses, Abilene, KS

4/08-1/14

. Abilene Bed & Breakfast Inn- TheABBI.com - Owned a mansion and ran a B&B.

- Managed all aspects including, marketing, administrating, organizing,

hosting guests,

- Website development, SEO and website maintenance.

- Wrote blogs, did social media marketing and researched ways to grow

the B&B business.

- Scheduled client stays, organized group tours, planned and executed

all aspects of the operation.

. KS Notary Service- Closed refinance and reverse equity mortgages, in over

10 counties.

- Worked as an independent agent to companies like Wells Fargo,

Countrywide, USAA Federal Savings Bank and WestStar Mortgage.

- Bonded Notary Public.

. Address America- Sold and assembled decorative night-reflective address

signs that help 911 responders find house numbers quickly.

Reason for Leaving: Wanted to get back to a helping build a company.

Management Recruiters International, Lynnwood, WA

7/13-12/13

Account Executive/ Sr. Technical Recruiter, Geotechnical Engineering

. Conducted full life-cycle recruiting, with complete reference checking

and system documentation.

. Sold benefits of client companies to Candidates and sold skills and

experience of the Candidates to client companies. Negotiated and closed

the deal, on both sides.

. Maintained an excellent customer service standard with hiring managers.

. Daily reporting to CEO to strategize best way to find and acquire needed

candidates.

Reason for Leaving: Decided to seek training to become a software

developer. Love a challenge.

Serco, NA, Fort Riley, KS

11/12-6/13

ACAP Counselor (Contractor)

. Educated and directed service members as they were preparing to leave the

Army.

. Encouraged many of them to pursue IT.

. Documented all activities in a web-based client Tracking System.

Reason for Leaving: Very entrepreneurial. Decided to recruit from home, and

help get veterans hired.

New Horizons Computer Learning Center, Overland Park, KS

4/12-11/12

Sr. Strategic Account Manager

. Business Development -Sold IT training in Microsoft, VMWare & Cisco

products to KC companies.

. Documented all activities in a Contact Management System.

Reason for Leaving: Needed a job in Manhattan, to be closer to home.

Father is elderly.

Management Recruiters International, Overland Park, KS

11/08-5/09

Account Executive/ Sr. Technical Recruiter, O&G and Chemicals

. Conducted full life-cycle recruiting, with complete reference checking

and system documentation.

. Sold benefits of client companies to Candidates and sold skills and

experience of the Candidates to client companies. Negotiated and closed

the deal, on both sides.

. Maintained an excellent customer service standard with hiring managers.

. Daily reporting to CEO to strategize best way to find and acquire needed

candidates.

Reason for Leaving: Made $67,500 in placements, then hiring came to a

standstill: layofffs, hiring freezes.

EDUCATION AND TECHNICAL TRAINING

Centriq Training, Leawood, KS

2/10 - 6/14

Application Developer in C#.NET Program

. Technical Competencies:

- Visual Studio, C#.NET, ASP.NET, ADO.NET, AJAX, LINQ, MVC, EF, SQL,

SQL Server, SSMSE, HTML5, JavaScript, jQuery, jQuery UI, jQuery

Mobile, CSS3, Responsive/Mobile Web Development.

. Professional IT Project Experience:

- Widgets and Gadgets: Created a secure application for managing

product data.

- Trouble Ticket Project: Created a secure ASP.NET Web Form

application for managing the lifecycle of a trouble ticket

associated with hardware and software within an organization.

- Job Search Tracker: A tool created, independently, to aid students

in their job searches.

- Student and Scheduling Administration Tool: Created a secure

ASP.NET MVC application for the purpose of managing the Students

and Schedule for a university.

University of Colorado

Colorado Springs, CO

MBA, HR/Leadership and Organizational Development

California State University

Sacramento, CA

BS, Business Administration, Accounting

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