Customer Service Representative
Resume:
Brandey C. Burns
Objective
N. Las Vegas NV
My objective is to maintain a positive and stable work environment, along with
becoming a team player, show reliability and take the initiative to do my best at a
Brandeyburns91@gm
times. I have the ability to achieve immediate and long-term goals and meet
ail.com
operational deadlines.
Employment History
Customer Service Representative [SITEL]
06/2013- Current, AAA ERS, Las Vegas NV
Internal Job Transfer
Dispatch tow-trucks in emergency situations.
Input information for member’s locations, mapping locations, geo-coding
working with all emergency agency’s as in highway patrol, fire
department, public agencies.
Customer Service Representative [SITEL]
10/2012-06/2013, DirecTV Tech Support, Las Vegas NV
Deliver world class customer service and build customer satisfaction an
loyalty
Troubleshoot all technical inquiries regarding DIRECTV receivers and
products over the phone.
Make the best use of all resources/tools and technology to troubleshoot
and resolve customer technical issues
Retail and Guest Services Representative
06/12-12/2012, Circus Circus Hotel & Casino, Las Vegas NV
Greets all guests in a timely and engaging manner, assists guests in maki
their purchase, rings sales on the register, give correct change and sale
receipt, and bags merchandise.
Maintains floor standards and guest service standards.
Use product knowledge to offer additional/alternative items to drive sales.
Team Leader
02/2011-06/2012 Dunkin Donuts, Las Vegas NV
Assists in preparation of physical inventory or cycle counts, including
counting and performing inventory.
Performs shift housekeeping duties to maintain tidy appearance of sales
floor.
Follows cash handling procedures (including counting cash, checks, charg
comps and completing settlement cards and envelopes).
Fills out deposit form and returns bank to Satellite Cage.
Education
2005-2009 Canyon springs Law and Preparatory Academy, Las Vegas N
Diploma
Certification in Law Ethics, BSU Scholarship.
Other Experience
Certification in first aide, Diversity Training.
References
References are available on request.
Contact this candidate