Customer Service Office

Vanessa A. Villarreal

Round Lake Park, IL ***** . 847-***-**** . *******.***********@*******.***

EDUCATION

LAKE FOREST COLLEGE Lake Forest, IL

May 2013

Bachelor of Arts, History and Classics

Recipient of the Patterson Academic Scholarship awarded annually by the

Lake Forest College to students with a G.P.A of 2.5 or higher out of 4.0.

Lake Forest College Greece Study Abroad Program March 2012-June

2012

. One of sixteen students selected by the Study Abroad Greece Program

board.

. Adapted to Greek culture quickly.

. Traveled and quickly grew accustomed to new places on the weekly basis.

. Connected with other students and professors with different backgrounds

to build mutual understanding and trust.

. Three month survey classical ruins sites and ancient Greek culture.

WORK EXPERIENCE

Express Employment Personal Lake villa, IL May

2014- Present

Temporary IT User Specialist I

. Provide first contact with users who are having system or software

related issues

. Knowledgeable of Microsoft Office 2003, 2010, & 2013

. Maintain daily users ticket log

. Knowledge of SMS remote assistance and XP remote desktop

. Provide quality customer service when troubleshooting varies hardware and

software related issues

Randstad, USA. Lake Forest, IL October

2013-May 2014

Temporary Case Tester for Trustmark Companies

. Performing testing by following procedures for different cases

. Insuring all rates are correct for each insurance product

. Collaborating with different departments to resolve rate discrepancies

. Answering phone calls from various customers who need help with accessing

cases or password changes

. Work with the case builder to ensure great quality work for customers and

to help resolve varies issues

Brown Technology Resource Center at Lake Forest College Lake Forest, IL

August 2009-May 2013

Computer Technician-Shift Lead

. Conduct one-on-one and small group training sessions for faculty and

students using Photoshop, Microsoft office, iMovie, scanners, printers,

general Mac and PC operation.

. Extensive projects experience using software on Mac and PC platform such

as Microsoft Office 2000-2011, iMovie 09' & 13', Dashboard, Handbrake, Mac

the Ripper. Toast 9, Audacity, Adobe Acrobat Professional, Adobe Photoshop

CS4-6, Adobe Illustrator CS4-6, Adobe InDesign CS4-6, and iDVD.

. Converted DVs into DVDs using proper equipment for professors for

teaching purposes.

. Conversions of digital media into various media formats for student and

public viewing.

. Creating and editing DVDs using iDVD and iMovie 2009 and 2011.

. Conducted and created training sessions with 13 staff members in

Photoshop CS6 and iMovie 09.

. Communicate with coworkers on various long and short term projects.

. Direct work conduct and expectations to new coworkers.

. Ability to problem solve

. Ability to multi-task

. Manage consumer technical problems and service

OTHER LANGUAGE

. Fluent Spanish speaking

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