Customer Service High School
Resume:
Brian W. Theisen
Phoenix, AZ 85033
*******@*****.***
Employment History
Preferred Meals server/cook/misc 11/4/2013-07/17/2014 Gages Lake, IL
Food preparation, serving.
Checking food temps prior to serving.
Maintaining stock and inventory.
Ordering needed supplies along weekly menu guidelines.
Documentation of freezer and cooler temperatures.
Providing customer service as needed.
Documentation of daily production for state required forms.
Documentation of damaged produce upon delivery.
Certified Food Safety Manager Card Expires 4/3/2019
Dial Manufacturing - Pallet Stacker, 2010 - 2012 Phoenix, AZ
Fulfilled customer orders received from conveyor line
Stacked and palletized various cooler pumps, motors, and associated parts.
Performed quantity verification prior to packaging and staging of orders to be shipped.
Trained new employees, performed stock/inventory duties and assisted with production during the off-season.
Good Samaritan Village Dietary Aid/Universal Worker, 2008 - 2009 Moscow, ID
Assisted with meal preparation. Served residents meals/beverages based on their dietary cards.
Cleaned kitchen (vacuumed, mopped, & Sterilization). Notified Director of depletion of goods for restock prepared the next days deserts in advance.
Assisted dish washer; drying & sterilization of silverware, dishes, plates, cups, and trays.
Worked in Assisted Living Dept. similar to Dietary aid, various duties of maintenance.
Milestone Decisions CNA/Rehabilitation Technician 2008 Moscow, ID
Provided care for clients with mental disabilities/Seizures.
Meal prep, bathing/dressing/A.D.L's
Assisted with night shift duties; sanitization & client check up
Dial Manufacturing Order Fulfillment/Shipping & Receiving Dept. 2005-2007 Phoenix, AZ
Fulfilled customer orders via forklift & pallet jack. Scanned order labels via hand held scanner.
Palletized and packaged orders verified quantities for accuracy, labeled product with proper information and staged for shipment.
Conducted stock/inventory, trained new employees, and re-verified counts on all orders prior to being loaded for shipment.
Performed quality control supervision simultaneously fulfilling completion of all orders noting and exchanging damaged/unacceptable product for pristine/quality product.
Convair Cooler Corporation- Cooler Technician 2004 Phoenix, AZ
Refurbished returned portable coolers: Swapped out panels/knobs gate panels
Replaced non functioning parts; Motors, belts, knobs float, tanks.
Re packaged refurbished portable coolers for re sale.
Conducted restock and light inventory.
Landscape/Demolition T.I.P Maintenance 2004 Phoenix, AZ
Demolition for renovation at various locations and former B & B’s
Clean up and transport of debris to city dump.
Landscaping; general raking, sweeping and yard work at various locations.
Dial Manufacturing Order Fulfillment/Shipping & Receiving Dept. 2002-2003 Phoenix, AZ
Fulfilled customer orders via forklift & pallet jack. Scanned order labels via hand held scanner.
Palletized and packaged orders verified quantities for accuracy, labeled product with proper information and staged for shipment.
Conducted stock/inventory, trained new employees, and re-verified counts on all orders prior to being loaded for shipment.
Performed quality control supervision simultaneously fulfilling completion of all orders noting and exchanging damaged/unacceptable product for pristine/quality product.
Outbound Sales Representative/Telemarketing Direct Marketing Services 2000 Phoenix, AZ
Conducted sales calls collected from a list of prospective customers.
Recorded and documented sales of customer consent
Bagger/stocker/Customer Services Fry's Food Stores 1996 Phoenix, AZ
Placed groceries purchased by customers into plastic or paper bags, or in cloth bags which customers bring along.
Occasionally assisted customers by taking their groceries to their vehicle.
Collected shopping carts from the parking lot.
Performed 'go backs' of discarded/misplaced produce and other items.
Performed light custodial duties such as sweeping and mopping
Occasionally Restocked shelves of various produced if replenishing was needed.
Education
2007
Lewis-Clark State College, Lewiston Idaho
Certified Nursing Assistant Course (Received Certificated, expired in 2009)
2001
Maricopa Skills Center
Banking & Retail
Encoder/10-key & Data Entry/Excel/PowerPoint2000/Microsoft Word 2000
1997-1999
Glendale Community College
1993-1997
Trevor G. Brown High School (Received Diploma 1997)
Honors
Employee of the Month for January
Good Samaritan Village Moscow Idaho 2009
‘95-’97 Who’s Who in High School Students
‘ 95-’97 Honor Roll
‘94 First Place in art show at Arizona State Fair
Trevor G. Browne High School (Phoenix, AZ)
Voluntary Work
2008 St. Mary's Catholic Church (Christmas tree clerk)
1996 Habitat for Humanity (light construction/demolition)
References:
Mary Mclnerney Preferred Meals area Manager/Midwest Region 815-***-****
Darcel Faria- Good Samaritan Village/Assisted Living co-worker/semi-supervisor 208-***-****
Chris Rupe- Good Samaritan Village/Kitchen Director 208-***-****
Doug Rencher- Dial Manufacturing/Shpping & Receiving supervisor 623-***-****
Gilbert Gonzales Dial Manufacturing/supervisor 602-***-****
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