Customer Service Sales

Daniel Nunez

El Paso, Texas *****

915-***-****; ***.*************@*****.***

OBJECTIVE.

To obtain a position in a growing organization where I can use my experience and skills to their full

potential.

SUMMARY.

Highly organized, detail oriented and self motivated. Effective problem solver, team player and proven

leader. Strongly focused on customer service.

EMPLOYMENT HISTORY.

SELF EMPLOYED. 2011-present

Kitchen and Baths Remodeling. Granite Countertops, tile installation, cabinetry, plumbing and

electricity.

Direct daily interact with customer and designers, to help and provided design ideas and for the

development of the projects.

CROWE CUSTOM COUNTERTOPS (Production Manager) Mar-08/Oct-11

• Installs – Services – Templates - Safety - Customer Support - CNC Process

• Organize, plan and manage projects, installation and templates crews, scheduling, logistics, vehicles and

personnel

• Planning and development of new procedures and policies to improve the operations and prevention of

problems.

• Manage weekly meetings with staff on different departments to communicate strategies, direction, plan

operations and procedures on new goals and accomplishments.

• Set up budget with exempt executives on a monthly basis

• Daily interaction with suppliers for completion of projects.

• Schedule and planning of upcoming daily activities on a daily basis.

CUSTOMER SERVICE MANAGER

• Daily interaction with customers and sales reps to resolve problems and schedule services.

• Occasional job site visits to assure installations are being done for customer satisfaction.

• Highly and strongly focused on customer service.

• Support sales reps to assure projects are being complete and met deadlines

• Support sales reps on sales process.

SAFETY DIRECTOR

• Responsible of multiple safety programs on entire company to ensure a safe workplace for employees and

customers.

• Meet OSHA and Local-State Requirements and control the costs of monthly budget.

• Provide safety training to staff and new employees, including forklift and crane certification and keeping

300 and 301 forms in compliance with OSHA and Company Safety Policies.

CNC Programmer / Operator Apr-06/Feb-07

• Program and Operate a Northwood EDS-138, 3 Axis CNC Machine (Stone Division)

• Program and operate a Digitizer/Tracer Table Machine.

• Create Plastic Templates for Cutters from Drawings by using Allen DataGraph (Plotter Machine)

• Support with Drafting/Tracing Projects as needed.

• Tool Setup, Calibration, Measuring, Cleaning, Dressing and adjusting, Specifying Feeds, Speeds and

Wear Out.

• Preventive Maintenance Service.

• Design of Slabsmith Layouts, update tooling records and coordination of CNC machines.

• Proficient with PROLINER and LT-55 Laser Digital Template Systems.

INMAN PARK MARBLE AND GRANITE (CNC Programmer / Operator) Jan-00/Feb-08

• Program and Operate Brembana Concept 1700, 3 Axis CNC Machine (Stone Division)

• Tool Setup, Calibration, Measuring, Specifying Feeds, Speeds and Wear Out.

• Provide Preventive Maintenance Services.

• Assist in Drafting/Tracing with PhotoTop System and Software.

• Experience with Digitizer Machine Digit NEOLT MX-2000.

• Overseeing Projects, Including Tracking Job Progress to Ensure On-Time Delivery

TEMPLATOR

• Measure, Template and Trace Projects on Job Sites.

• Create customers files with complete information for processing.

• Dealing with Customers on daily basis providing suggestions.

SKILLS

Stone Vision Software (Alpha V7) Licom Alphacom MetaCut Digitize Software

Easystone Ver 2.0 and 4.1 Software AllenCad Pro Ver 7.0 Software

LPM Software AutoCAD 2000/2000i/2002/LT

G and M Programming Codes Microsoft Office

Microsoft Outlook Bilingual English\Spanish

DOT medical certified for commercial trucks driver Forklift certified operator\driver

EDUCATION

Southern PolyTechnic State University -AutoCAD

CMS North America Inc - Basic CNC Programming and Operator Training - EasyStone

Universidad Autonoma de Cd. Juarez – Systems Engineer

University of Phoenix-Bachelor’s Degree in Business Administration-Currently Attending

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate