Customer Service Representative

WINSTON LY

**-* ****** ***** • Ottawa, Ontario • K2H 8W4 • (C) 613-***-**** • (H) 613-***-**** • **.*******@*****.***

P E RS O N AL PR O F I L E :

• Demonstrates responsibility and commitment through quality customer service, ensuring

that demands have been met with every order

• Possesses outstanding communication and listening skills by taking a daily journal of what

occurred at each shift and reporting any problems to managers and team members

• Works effectively both as a team member and independently through constant progress

updates and milestone logs

• Implements a punctual and reliable work ethic while maintaining a positive and professional

attitude in all situations

P R O F E S S I O N AL E X PE R I E N CE

Volunteer Assistant, Office of Pierre Lemieux, MP June 2014 - Present

• Assisted in constituent mail outs and survey requests.

• Fostered a natural teamwork environment amongst colleagues.

• Demonstrated creativity in offering new suggestions and methods of improvement.

• Maintained organization of office files and documents.

Junior Electrical Maintenance Helper, City of Ottawa Summer 2011

• Assisted electricians in the maintenance of parks and recreational facilities.

• Learned improvisational skills in dealing with situations requiring repairs.

• Performed office duties such as printing, photocopying and organizing documents.

• Organized electrical inventory in parks using Microsoft Excel spreadsheet.

Customer Service Representative, Thai Express 2010-2011

• Always proved to be capable of thinking independently and quickly resolving problems.

• Committed to providing total quality service by listening to customers, up keeping housekeeping

duties around the area and serving large volumes of customers.

• Responsible for the cleanliness and general maintenance of workplace facility.

• Ensured cash float and registry were always balanced by keeping track of inventory and sales.

Junior Cable Technician Assistant, Boeyens’ Communication Contractors Ltd. 2009-2010

• Independently devised, created, and implemented tactics for accomplishing tasks.

• Demonstrated excellent organizational abilities working on sites and rearranging cables/wires.

• Quickly and efficiently learned new technical skills and concepts through hands on experience at

various telecommunications sites across Ottawa.

• Demonstrated diplomacy through managing high pressure situations by focusing on exploring

varies options to deal with particular tasks at hand.

E D U C A TI O N

Bachelor of Sociology with Honours, Carleton University (Ottawa) 2009-2014

High School Diploma, Bell High School (Ottawa) 2006-2009

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