Customer Service Representative

Location:

Philadelphia, PA

Posted:

July 31, 2014

Contact this candidate

Resume:

SHEILA R. WEST

**** ****** ******

Philadelphia, PA 19131

267-***-**** (Mobile) ********@*****.***

Skills

Type 65 wpm, proficient in MS Word, Excel, PowerPoint and Access

applications, competent in the use of Windows 95, 98, 200 and XP operating

systems and familiar with the use of other office equipment; Outstanding

analytical aptitude with demonstrated ability to review, evaluate,

interpret and summarize data; great problem solving and conflict resolution

skills; ability to institute and maintain good working relationships with

peers and other agencies and organizations; great capability of producing

and maintaining records and files; phenomenal organizational skills with

ability to pay critical attention to detail; strong written/verbal

communication abilities; exceptional multi-tasking capabilities, while

performing in fast-paced, deadline oriented work environment.

Work Experience

Data Entry 12/13 to Present Express Employment Professionals Temp. Agency

Bala Cynwyd PA

Career Advisor 04/08 to 10/10 Career Advisor 11/10 to 08/12

Arbor Earn Center Philadelphia, PA Impact Earn Center

Philadelphia, PA

. Organizing the orientation flow process meet assigned participant

explain expected program requirement.

. Assisting participant with special supportive services as needed inter

office outreach, motivate and encourage skill training that will help

them to become self-sufficient and gain a good job.

. Handing a high valium case load updating files following up on

participant progress to gain employment.

. Reconcile monthly data entered information against all systems to

ensure all systems (CWDS, CAPS, ETO and Kronos) are corresponding with

the files on my case load. Completing paperwork and weekly reports in

a timely fashion.

Data Entry Specialist 03/03 to 04/08

Arbor Earn Center Philadelphia, PA

. Data enter all job candidates' application, time and attendance

information in the internal access database and the Funding Source's

data tracking system (CAPS, CWDS, Kid Smart, Database, and Kronos).

. Accountable for the reconciliation and update of the kronos database

and reports, and matching all systems on a daily weekly basis making

sure all information is entered correctly.

. Responsible for the quality assurance and deliver of the records that

are reviewed by the funding source for data entering.

. Store and file ant reviewed data entered information supporting

documentation on a daily basis.

. Assist in overseeing day-to day computerized referrals and make

certain that they are processed in a timely manner.

. Reconcile weekly data entered information against all systems and

ensure information in the system are corresponding.

Program Administrative Assistant/Outreach 02/02 to 08/02

Mayor's Office OF Community Service Philadelphia, PA

. Data enter all clients demographic information in the program's

tracking system.

. Process all intake applications. In charge of typing, proof reading

and mailing of all business letters.

. Accountable for producing all daily, weekly and monthly statistical

reports.

. Responsible for scheduling intake appointments and the maintenance of

the appointment log.

. Manage high volume calls while operating the switchboard.

. Conduct client needs assessments and provide information and

referrals as necessary.

Customer Service Representative 01/00 to 04/01

Alpha Shirt Company Philadelphia, PA

. Manage high volume of inbound and outbound telephone calls for the

call center.

. Place merchandise orders via computerized system.

. Provide consumer with information on all available products and answer