Customer Service Manager

Marcus Abel

***** *********** ** *** **** Orlando Fl, 32826

954-***-**** ***********@*****.***

Education

Bachelors of Science

Valencia Community College- Orlando, Fl, August 2011- Present

Electrical Engineering

University of Central Florida- Orlando, Fl June 2009-May 2011

Electrical Engineering

Professional Experience

AT&T- Redskye Wireless Authorized Retailer Oviedo, Fl Oct 2013-July 2014

Store Manager

Exceed Store annual Gross profit by 150% for nine consecutive months

Manage numerous store consultants in a multi-million dollar company

Develop needed managerial skills in potential store managers

Execute consistent customer solutions including home products, strategic products, as well as

features such as MyAT&T app

AT&T- Redskye Wireless Authorized Retailer Orlando, Fl Nov2012-Oct 2013

Manager in Training

Maximize store opportunity utilizing Home Products, Smartphones, tablets, and Premium data

Supervise and improve the performance of sales associates

AT&T-SI Communications Authorized Retailer Orlando, Fl Oct 2011-

Nov 2012

Assistant Manager

Master the value of delivering a complete solution to each and every customer

Gain the proper knowledge needed to operate company’s programs

Elderly Check Hollywood, Fl-Summers 2010, 2011

Activity Assistant

Execute comfortable customer service to elderly patients

Perform managerial duties over activities and scheduling

On Campus Activities

Lead Scholar Program UCF Fall 2009- Spring 2010

Educational Studies- provide a foundation of leadership, scholarship, and service regarding

disciplines in the college

Intermediate study of leadership- practices as related to translating a leadership vision into

organizational effectiveness

SECME Science, Engineering, Communication, Mathematics, and Enrichment

Pioneer model creations for roller coasters, bridge designs, and rocket blueprints

Volunteering Experience

Riverland Elementary Ft. Lauderdale, Fl August 2008-May 2009

Enhance children with their verbal skills and speed-reading ability

Improve student’s thought process and provide tactics to use evaluate math problems

Special Skills

Drafting AutoCAD Digital Design

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