Customer Service Quality Assurance

Janay Rhone

Atlanta, GA

*************@*****.*** - 404-***-****

WORK EXPERIENCE

Catering Supervisor

Corner Bakery Cafe - Atlanta, GA - October 2013 to Present

Responsibilities

Schedule and coordinate delivery of catering orders, making deliveries if necessary.

Working with all positions in the FOH and BOH as needed.

Execute catering sales and marketing initiatives.

Ensure operations are in accordance with kitchen sanitation and safety standards.

Callbacks to customers to get feedback on orders.

Answering phones, taking orders, listening, acknowledging, solving and thanking customers.

Accomplishments

I have built myself up and learned all of my positions in the company. I have given the company marketing

team ideas to build up business for retail and catering.

Skills Used

I demonstrate great customer service skills and computer skills.

Baker

Panera Bread - Atlanta, GA - June 2011 to October 2013

Responsibilities

Prepare a wide range of food products, including donuts, breads, bagels, muffins, and other pastry items.

Measuring, mixing, molding, and baking food items.

Quality assurance checks and implementation of health and safety standards and guidelines.

On-the-job training, including visual demonstration and hands-on instruction.

Sampling new product to interact with the customers.

Server

IHOP - Hiram, GA - March 2006 to June 2008

Responsibilities

Delivers food and drinks to guests using IHOP’s team delivery system.

Greet guests, answers questions, make suggestions regarding food, drinks, and service.

Interacts verbally with all guests creating a warm and friendly atmosphere.

Enters orders via the MICROS point-of-sale computer system.

Observes guests and responds to any additional requests.

Presents guest check to each table and processes the payment.

Participates in the cleaning and resetting of tables; maintains a clean and sanitary environment.

Associate/ 3rd Key

Icing by Claire's - Douglasville, GA - May 2005 to June 2006

Responsibilities

Opening and closing the store, counting tills, collecting paper work from the previous day.

Completing inventory for the entire store.

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Assisting customers with finding product.

EDUCATION

Nursing

Georgia Perimeter College - Dunwoody, GA

2012 to 2015

HS Diploma

McEachern High School - Powder Springs, GA

2001 to 2005

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