Customer Service Representative
Resume:
Dominique Jenkins
*** ******* **** ***********, ** 14225 716-***-**** ********@******.***
EDUCATION Bachelor of Arts in Social Work May 2014
Daemen College, Amherst, NY
EMPLOYMENT T-Mobile, Cheektowaga, NY 01/2011-Present
Retail Sales Associate
• Assist customers in gaining wireless services that meet their needs
• Provide quality customer service
• Handle cash transactions
• Answer questions about cellular service inquiries
JCPenny, Cheektowaga, NY 11/2008-1/2011
Customer Service Representative in Shoes Department
• Assisted customers in inquiries of potential shoes
• Stocked shoes
• Handled cash transactions
COMMUNITY Crisis Services, Buffalo, NY 08/2013-Present
INVOLVEMENT Crisis Counselor
• Provide supportive counseling to callers
• Provided lethality assessment and appropriate level of intervention
• Document all calls
• Provide appropriate community resources and referrals
• Participate and engage in clinical supervision with manager
Compeer, Buffalo, NY 09/2013- 05/2014
Peer Mentor for the Gerontology Population
• Provided support
• Reinforced treatment plan
• Provided appropriate community resources
• Assisted in community involvement
• Assisted with activities of daily living
St. John’s Nursing Home, Buffalo, NY Spring 2012
BINGO Coordinator
• Played/taught the game of BINGO to the elderly
YMCA, Amherst, NY Fall 2011
Preschool Teacher Volunteer
• Assisted children in learning
Hope Refugee Services, Buffalo, NY Spring 2010
After-School Program Volunteer
• Assisted children in homework completion
• Helped children learn better study skills
• Helped children to speak English
Martin Luther King Elementary School, Buffalo, NY Spring 2010
Community Outreach
• Assisted the local community in planting trees in front of the school
• Conversed with children about the importance of school and possible career
choices based on their interest
• Encouraged children to help encourage the community about a clean
environment
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