RESUME: (Deleela Hill)
[Total of * Pages (including Cover Letter): pg. 2 of 4]
Contact:
Phone: 303-***-****
E-mail: *.*****@*******.***
OBJECTIVE
I am interested in the open position.
QUALIFICATIONS
Business, Economics, Calculus 2, Leasing Consultant, Inbound Marketing, and Broker Relations
for Leasing Offices throughout the Nation, Mortgage Processing/Indexing; acquired 2 years of
experience by being hired as a mortgage processor/indexer and passing a test–and obtained
knowledge of banking/lending industry documentation, strong sense of urgency with a proactive
approach to problem solving, high level of attention to detail, proficient in Microsoft word,
Microsoft Outlook, Excel and Computer formats (i.e. PDF, TIF, JPG etc), Excellent oral and
written communication skills, high school graduate, 2 years of college/university course work
completed.
WORK HISTORY
January 2014 to the Current, Title: Contact Center Consultant 1, Company: Aimco-
(Department: Shared Service Center)
Job Responsibilities: Leasing Consultant, Inbound Marketing, and Broker Relations for Leasing
Offices throughout the Nation.
-Communicates to clients over the phone
-Selling and Providing Quotes to customers in the rental market
-Schedules Appointments for Clients to meet with Leasing Agents at Prospective Local Leasing
Offices
-Works with Brokers over the phone for their clients that are interested in leasing apartments,
townhouses, and penthouses.
-NYC specified training for NYC leasing consultant work, Inbound Marketing and Broker
Relations for NYC Leasing
June 2010 to August 2010, Title: Mortgage Processor/Indexer-(temp to hire position),
Company: Randstad
Job Responsibilities: Minimum of 2 years experience in the Mortgage lending
Environment required. Excellent oral and written
-Communication skills. Must possess knowledge of banking/
-Lending industry documentation, strong sense of urgency with a proactive approach to problem
solving.
[Total of 4 Pages: pg. 2 of 4]
Contact:
Phone: 303-***-****
E-mail: *.*****@*******.***
Indexer/ Forwarder position also requires a high level of attention to
-Detail. Candidates should be proficient in Microsoft word,
-Microsoft Outlook, Excel and computer formats (i.e PDF, TIF, JPG etc), High School Graduate
or equivalent a must.
-Forward all received Faxes to the central Queue
-Various attachments must be completely broken out if in PDF format
-Send Faxes multiple times for multiple loan borrowers
-Converts all documents into a PDF that cannot be indexed
Into the Electronic File (i.e., XML, TXT, GIF, URL, DOC)
-Electronic Filing to be done using the Scan Room Tool
-Ability to perform various tasks and maintain the companies process timeline
The Indexer/Forwarder positions primary function is to forward and index all incoming Faxes to
the application system (Scan Room Tool/SRT). Must adhere to the timeline specifications that
have been set within the department to maintain an efficient and streamline process.
Additionally, the Indexer/Forwarder will also assist the Scan Indexers when time permits in an
effort to complete the department’s daily goals.
Executive Assistant/Leavey School of Business
-I worked with a Silicon Valley Start-Up company
-Organized and Maintained Company/Corporate functions, Performed Event Scheduling
pertaining to the business, Produced Personal strategies and methods for market growth.
Executive and Sr. Management Skills/Leavey School of Business/Entrepreneurship
-Marked and Graded in successfully upholding executive decisions through creating a start-up
company for a entrepreneurship course.
-Executive Market Sector experience in developing calculative methods to maximize top tier
company standings in Revenue and Market Sector standings.
EDUCATION
January 2011 to May 2011, Isenberg School of Management, University of Massachusetts at
Amherst
August 2009 to December 2009, College of Business, Florida Atlantic University
September 2008 to June 2009, School of Engineering & Leavey School of Business, Santa
Clara University
REFERENCES
Aimco-(Department: Shared Service Center): Tina Ladson-Supervisor 303-***-**** (work)
or 303-***-**** (cell) / Randstad: 303-***-**** ******.*****@**.********.***, /John
Abalos, Day Indexing Lead, Lender Live through Randstad 303-***-**** EXT. 6217/ Jeff
Peirson-Lender Live 303-***-**** EXT 6011/ Olga Chesnakova-Lender Live (303) 266-
8182 EXT 6207/ Courtney Buins 303-***-**** EXT 6087
[Total of 4 Pages: pg. 3 of 4]
Contact:
Phone: 303-***-****
E-mail: *.*****@*******.***
LANGUAGES
English (Advanced Writing and Communication)
ACCREDITATION
May 2008-Graduated from Cherry Creek High School (received a High School Diploma)
AWARDS RECEIVED
Honor Roll and High Honor Roll in High School.
INTERESTS AND ACTIVITIES
-Business, Economics, and Sports.
COMPUTER SKILLS
Proficient in Microsoft word, Microsoft Outlook, Excel and computer formats (i.e PDF, TIF,
JPG etc), intermediate level of computer skills
[Total of 4 Pages: pg. 4 of 4]
Contact:
Phone: 303-***-****
E-mail: *.*****@*******.***