Manager Project

Vivek Bhairappa

*** ******* **** *****, ******* Ridge, NJ 07920 Tel: 347-***-**** E-mail: **********@*****.***

Profile

Executive level IT manager with over 15 years hands-on experience leading IS/IT, Operations and

Technology teams through all phases of new product initiatives, including vendor selection, planning and

rollout. Diverse background includes extensive knowledge of web development, mobile application

development, eBusiness startup and expansion, and the seamless integration of emerging technologies.

Proven track record in implementing new business processes, introducing innovative business solutions, and

successfully managing offshore and in-house development teams and their deliverables efficiently and

effectively with respect to cost and time. Extensive experience in the development and management of high

availability consumer facing web and mobile products.

Experience

Shoretel Inc, New York, NY 2/2012 – Present

Manager, Project Management

Shoretel is a provider of business class IP based phone services. The service is provided using a cloud based

model where the soft switch is hosted in the company’s data center, eliminating the need to purchase and

maintain a physical PBX.

• Successfully managed infrastructure projects ranging in cost from 6 million to 0.5 million. Projects

were complete within budget and timelines.

• Led the build out of a geographically redundant data center to ensure failover of mission critical

services such as phone, contact center, monitoring and reporting.

• Manage the Networks, Systems and NOC department planning from a financial and head count

perspective. Also managed the budget and headcount on a day to day basis. Ensured budget was

within 3% of plan.

• Streamlined and managed the procurement process resulting in 30 – 50% savings in the cost of

purchased items.

• Successfully managed software projects for critical services such as Shoretel’s integration with

Salesforce.com

• Established the project management process and also selected and administered tools such as JIRA

and Rally.

• Act as main point of contact between engineering and product/operations department to ensure

effective and clear communication.

CitiGroup, New York, NY 10/2011 –

1/2012

Program Manager, Consultant

Program manager for the Health Care Payments program under the Citi GEP program. The goal of the project

was to create a web site and service where users can pay their healthcare bills electronically.

• Responsible for all aspects of the project in accordance with the Citi SDLC process including

requirements gathering, scope management, risk and issue analysis along with mitigation,

development and reporting.

• Managed the vendor used to create the web site where users can view and pay their healthcare

obligations.

Dow Jones, South Brunswick, NJ 12/2010- 5/2011

Product Development Manager

• Lead cross functional teams in all aspects of project development, both back-end platform and front-

end web, such as requirements gathering, setting of scope, impact and risk analysis, development

and testing.

• Manage the vendor selection process for a new sentiment analysis engine.

• Product Manager for the creation of a triples based ontology. The ontology was built as a proof of

concept to demonstrate the viability and use of the technology to business managers.

• Responsible for metadata long term strategy and daily projects

Thumbplay, Inc., New York, NY 11/2007 – 6/2010

Director, Technical Project Management

• Project Manager for the platform that delivers content for Thumbplay Music- a mobile and AIR

application that allows users to customize their music experience by giving them the ability to create

and manage play lists from a catalog of over 6 million tracks. The platform was built using Java,

JBOSS, PostgreSQL and several caches to improve performance and reduce system load. The

mobile application was developed for iPhone, Android and Blackberry devices.

• Directed an offshore four member team of java developers located in Israel in the development of

tasks and priorities. Streamlined the development cycle for changes to mobile content delivery

platform to a consistent two week cycle. Agile development methodologies were used in two week

sprints.

• Managed and directed all aspects of the development lifecycle including the creation of project

plans, requirements gathering or creation, technical documentation analysis, design, development,

testing and release.

• Conducted technical review and risk analysis of new features and solutions to issues provided by

vendor along with pre-release checks. These reviews resulted in a reduction of up to 2 weeks lead

time for production release by the elimination of unexpected system behavior.

• Responsible for day to day operations of mobile content delivery platform. Reduced consistent

operational issues to infrequent or non-critical levels.

• Instituted subscriber billing policies that saved the company over $600,000 per year.

• Managed complex carrier related projects such as aggregator migrations and direct carrier

connections. This involved all steps of a project cycle from requirements gathering, creating the

specifications document, managing development teams, QA teams, the release process and post

release follow up.

• Proficient in mobile content delivery including SMS, Premium SMS, MMS, DRM, WAP sites, and

WAP based billing.

• Worked directly with mobile aggregators such as OpenMarket and SinglePoint. Built close carrier

relations with AT&T, T-Mobile, Verizon, Sprint Cellular South and nTelos.

• Managed and streamlined report creation and delivery to content providers such as EMI, Sony and

Universal. This was an extremely important aspect of the business as it directly affected the business

relationship Thumbplay had with its content providers.

AOL, New York, NY 8/2005 – 11/2007

Product Manager

• Designed the data structure for the new AOL Search content management and delivery tool,

CATMANDU, which contains search terms categorized by type and relevance.

• Developed methodology and system of rules for the new AOL Search platform FindAnything to

dictate its behavior. The design and methodology allowed an increase in search term coverage and

the return of significantly more relevant content. The design and interaction of the two systems also

allowed for easier management by editors who were the end users of the internal product.

• As Product Manager of the rules system, led the effort in the designing of features, adoption and

training of the new system. This required interaction with end users, development teams, other

product managers operations, database group and the offshore team in Bangalore, India.

• Created a system to report and track performance of the new system. These reports were extremely

well received by upper management and end users as an accurate indication of performance. The

report indicated a search query coverage improvement of three percent half way through the

transition.

• Trained users in the proper usage of the platform, including best practices.

• As recognition of the value of my contributions, was relocated from the India offshore office to

work with the strategic development team in the US.

AOL, Bangalore, India 5/2003 – 8/2005

Technical Project Manager

• Instrumental in setting up AOL Search offshore office in Bangalore. This involved the recruiting of

both technical and non-technical positions.

• Created processes to ensure high standards of quality in the writing of code, the management of data

and the creation of web content.

• Managed group of five developers on projects in both Windows and UNIX platforms, using both

.net and java technologies. This required hands on involvement in the design and development of

products, tools and processes.

• Created system to increase efficiency with which content was created for AOL Search by reducing

time to completion from weeks to a few days. In doing so, increased coverage on AOL Search by

approximately four million terms.

• Tasked with new development work, which involved researching new technologies and protocols.

• Used Six Sigma methodology to reduced miscommunication between the India and US offices.

Previous experience

1

2 Computer Skills

Languages: .Net, Java, Transact SQL, ASP, JavaScript, HTML, C++

Operating Systems: Windows, UNIX, LINUX

Applications: MS Project, JIRA, Confluence, Rally, SQL Server, MySQL, PostgreSQL, IIS,

Apache, Tomcat

Mobile Platforms: iPhone, Android, Blackberry

Other Skills: Certified Six Sigma Green Belt

3 Education

University of Virginia, Charlottesville, VA School of Engineering and Applied Science

Bachelor of Science, Electrical Engineering Major: Computer Engineering

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